Top rated hotels in Seattle

SpringHill Suites Seattle Downtown/South Lake Union
4.3/5110 Reviews
Belltown
Room and breakfast - nothing to complain about. Review and rating about hotel service. 1. Because of COVID no automatic room cleaning, need to request cleaning - totally understand. So after 3 nights used Mariott app to request room cleaning. Nothing. No acknowledgment. Next day room not cleaned. Oh maybe it was the 'need 24hr notice' so wait another day. Room still not cleaned. By this time (after #2 and #3 below have passed), screw it - more of a hassle to deal with than worth the effort. Maybe it was the app. We'll never know. 2. Toilet flapper issue notice on day 3. Basically water draining from the tank so need to open the tank up and fiddle with flapper. Called to ask for someone to check toilet next day when we were out. Next day head out and return to room: Apparently no one showed up - toilet in same condition when we left room. Called again. Luckily repair guy was still around and he replaced flapper in 10min. He was the highlight of the hotel service. 3. Ordered room service - just a bowl of soup. ”Room service” means pick up food from front desk -- no problem, totally understand. Person on phone says front desk will call when food is ready. 40min minutes later still no call. I call the front desk on the HOTEL ROOM phone and the guy says ”uhh ... we've been trying to reach you - tried calling over and over. Seems like your phone wasn't on.” And I confirm: ”You mean this phone?” (the hotel phone I'm using to talk to you right now?). ” uhh yep.” Seriously? When we got back home, 900 miles from Seattle, there was a message on my HOME phone that the hotel was trying to reach me because the other phone (connected to the Mariotte app) wasn't picking up. Umm .. why not call the HOTEL ROOM phone, where we are most likely to be given I called in the order from the HOTEL ROOM phone. Why call my HOME phone that is 900 miles away? Also no evidence of call from hotel on my cell phone. Expected just a little more from a $260-a-night room hotel.

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