Seattle South Lake Union 2-star Hotels

Dear Management, I am writing to express my disappointment with the recent experience I had at your hotel. During my stay, I noticed that my credit card was charged twice for the tax amount. I understand that mistakes happen, but this kind of error should have been caught and rectified before I even noticed. I spoke with the front desk and they assured me that the amount was only put on hold and there was not an actual charge. However, it has been over a week and I had yet to receive a refund for the double charge. So i had to made an International call to request a refund. I did get my refund after weeks of my stay, and I had to suffer list in the exchange rate. This incident has left a bad impression on me and has significantly impacted my view of the hotel. As a paying guest, I expect to be treated with respect and honesty!

Ordered for the children, the response is good, the location is good, the travel is convenient, my hotel in such a foreign country is ok, the others are good, that is, the room is not very soundproof

Hotel location is good, the airport is out of the link to the station near the hotel; the room is more spacious, the three of us are quite comfortable; there is a parking lot near the hotel, but they have to pay for themselves, the United States and the country are different, stay at the hotel There is no parking fee; there are many restaurants, cafes nearby, and it is quite convenient to eat.

Room and breakfast - nothing to complain about. Review and rating about hotel service. 1. Because of COVID no automatic room cleaning, need to request cleaning - totally understand. So after 3 nights used Mariott app to request room cleaning. Nothing. No acknowledgment. Next day room not cleaned. Oh maybe it was the 'need 24hr notice' so wait another day. Room still not cleaned. By this time (after #2 and #3 below have passed), screw it - more of a hassle to deal with than worth the effort. Maybe it was the app. We'll never know. 2. Toilet flapper issue notice on day 3. Basically water draining from the tank so need to open the tank up and fiddle with flapper. Called to ask for someone to check toilet next day when we were out. Next day head out and return to room: Apparently no one showed up - toilet in same condition when we left room. Called again. Luckily repair guy was still around and he replaced flapper in 10min. He was the highlight of the hotel service. 3. Ordered room service - just a bowl of soup. ”Room service” means pick up food from front desk -- no problem, totally understand. Person on phone says front desk will call when food is ready. 40min minutes later still no call. I call the front desk on the HOTEL ROOM phone and the guy says ”uhh ... we've been trying to reach you - tried calling over and over. Seems like your phone wasn't on.” And I confirm: ”You mean this phone?” (the hotel phone I'm using to talk to you right now?). ” uhh yep.” Seriously? When we got back home, 900 miles from Seattle, there was a message on my HOME phone that the hotel was trying to reach me because the other phone (connected to the Mariotte app) wasn't picking up. Umm .. why not call the HOTEL ROOM phone, where we are most likely to be given I called in the order from the HOTEL ROOM phone. Why call my HOME phone that is 900 miles away? Also no evidence of call from hotel on my cell phone. Expected just a little more from a $260-a-night room hotel.

We stayed here before our Alaska Cruise and had a very good experience. The rooms were clean and comfortable. Rooms include a mini fridge, Keurig coffee maker, iron, and safe. Dove bath products are provided. Hair dryer is attached to the bathroom wall. The front desk staff were so polite and professional at every interaction. We did pay for the package that included breakfast at Toast and Toast restaurant next door to the hotel. Food was good and generous portions. Coffee is not included so take a little cash with you. Short walk to the Space Needle. Upon check in, we signed up for the shuttle to the cruise port for $10 a person plus tip. Driver was on time, very friendly. Although we did see a few homeless people, we never felt unsafe.

best free breakfast and vine tester，nice place near pike market

Located in Seattle (Northgate), Courtyard by Marriott Seattle Northgate is within a 15-minute walk of Northwest Hospital and Medical Center and Northgate Mall. This hotel is 3.3 mi (5.4 km) from Woodland Park Zoo and 4.2 mi (6.7 km) from University of Washington.Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.Satisfy your appetite with American cuisine at The Bistro, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Seattle? This hotel has 694 square feet (64 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 140 air-conditioned rooms featuring LED televisions. Digital television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

The location is pretty good -- 6 mins walk from the train station. The room is clean and the size is decent. However, it isn't something modern -- still using wall air conditioner/heater. So you will hear a bit noise at night. One thing I really dislike is that I wasn't notified that there was 23.12 USD/night charge on top of what I have paid on trip.com. And to my surprise, 20 USD is for: 1. beer for 1 hour/day (regardless whether one drinks) 2. coffee everyday (regardless whether one drinks) 3. Internet in room -- yes, this is really surprised me. I have stayed in many hotels (probably more than 30) in the states in the past. Almost all came with free wifi. For those requiring a payment, it was clearly stated when connected or notified at check-in. And even more surprised, at checkout, no receipt for this additional fees was generated nor did the customer service mentioned anything about the fees.

The location of the hotel is very good, the surrounding environment is also very safe, the parking lot is charged, 37 US dollars a night, I booked a room without breakfast, so I don't know how to breakfast, we will set the room for two big beds, So there is no need for a bed, the location is very good, there are no tramps around, where to go

Make sure you compare your credit card charges to your actual reservation charge prior to checking out. My credit card was charged $210 more than what my total reservation was. I didn’t know why the difference was so much. When I went to check out, I was told it was for high speed data charges. I have an unlimited phone plan. I don’t need to be connected to the hotel website. When I connected my netbook, I made sure to select the free Wi-Fi. The hotel receptionist told me they would take the charges off my bill which they did. As a Marriott Bonvoy member i rec'd a message to check in to my room. I checked in on the app and requested an early check in and extra towels. When i got to the hotel, the receptionist was okay but not warm and welcoming. i did not receive early check in and no extra towels. This doesn’t matter to me as much as being overcharged but Corporate Marriot should not be sending emails or messages to its members offering early check in or other requests if the local hotel cannot provide such things. Overall i had a good stay, and i would have rated this hotel 4 circles but they lost a circle b/c of the overcharge. The location of the hotel was good, a 10 minutes’ walk from Westlake station. The room was a bit smaller than other Residence Inns' i stayed at but still good. Kitchen was nicely equipped. The room had a closet and dresser. The shower was great. Good pressure and hot water. Beds and towels were comfortable. What was a bit annoying was the way the lights worked in the room. The master controls the lights in the entire room. It is also connected to the nightstand so if you charge your phone, the power will shut off in the middle of the night! I woke up a couple of mornings to phone not charged 100% and wasn’t sure exactly what it was. The lights have some sort of motion detector thing which shuts off the power at night. I finally figured it out and was able to adjust the nightstand light. The breakfast was good but the area of the breakfast cannot hold the amount of guests this hotel has. Within 30 minutes many of the items available were gone. Replenishing took a little bit. The hot water used for tea had a slight coffee taste. What would add to the breakfast would be peanut butter. They had jams, cream cheese, jellies, butter, but no peanut butter.