The Staincliffe Hotel

To start off, we haven't actually managed to stay over as planned. Myself and 2 friends had this hotel booked since January 2024 - especially for an upcoming event. We chose this hotel mainly because the location was ideal for our event. We booked early in advance as we know all the accommodation nearby sells out very fast for this event. All was well and good, until I got an email this week from agoda (2 weeks before we’re meant to be staying) saying that our booking was cancelled. No explanation was provided. I tried to phone the hotel using various numbers I found online however none seemed to work. Given such short notice, there are no available alternative places we can stay. Everywhere is sold out for our date, apart from places either too far away/way more expensive than what we can currently afford. It has been a complete inconvenience and ruined our plans entirely. We live in Northumberland, luckily we have managed to find someone who can help with transport so we are now just going to the event then returning home. I don’t know if the hotel is out of business or what, but some form of explanation would have been appreciated…

This has to be the worst hotel I have ever stayed in in my entire life. I never take the time to write reviews but I feel compelled to on this occasion. The hotel itself is a shambles. The building is literally falling down, and is a health and safety hazard, it should be demolished. The staff are both very scruffy and also don’t seem to have any idea of what they are doing. The room was a disgrace, it was filthy, it was damp, it was the worst room I have stayed in in my entire adult life, it’s not fit for a dog. The fact the hotel does not have WiFi is a complete joke, this is 2023 for gods sake? The breakfast was poorly organised. The price was ridiculously overpriced, the best thing about this hotel was leaving, I wouldn’t recommend this hotel to anyone in a million years, I felt dirty upon leaving, the owner should be ashamed of himself. Save yourself the torment and look to the marina, I wish I had.

Upon entering, the location and parking is very convenient and easy to get to the hotel. Staff were welcoming. The full English breakfast was included in the price and was quite delicious, despite the circumstances... Disliked · The hotel was dirty, filthy and smelled. Despite it looks like it was recently "renovated", it looks like they have just cheaply painted over all the problems instead of fixing them. The building is in total disrepair and after chatting to some of the guests, looks like all the rooms as well. Leaky gutters and old windows causing dampness around the room windows. Me and my family (husband, 10 year old son and 5 month old baby) have arrived just before midnight (the booking information said check in is till midnight) after a very long 12 hour journey. We have been extremely tired and just needed a comfortable place to sleep for the night to continue our journey in the morning. However after the staff (the gentleman appeared very scruffy like I've never experienced at any hotel before), have showed us our room nr 19 with "garden view" (I'd not call it a garden, it's just a green patch between buildings, but OK). This was the last room that was available for our family to fit (despite they had no cot available for the baby, but we knew about this and we were co-sleeping). The room looked like it has never been cleaned upon our arrival. The carpet was stained and filthy with dirt and rubbish all over it, it was ready to be thrown away... the bins were not emptied both in the room and the bathroom, there were cans of beers, the 2 beds were not done - it looked like someone used the bed and was just left there like it without changing the sheets. There were dirty towels hanging on the bathroom doors and rail. Dirt around the window sills with a lot of damp stains around the windows, with a power socket drenched in the damp wall. There was a dirty cup with spoon and a open bottle of water. The provided "free toiletries" were an open, almost empty bottle of hand-wash and some oily gel purple refillable bottle of what I think was a body wash? It was disgusting. I've never stayed in a three star accommodation in such a bad condition. Even my partner was terrified. However we had no other option but to stay in this filth. It was not worth the money we paid and I would think this was only worth 1 third of the £117 we paid for the night. The breakfast in the morning was strange. The restaurant was so empty like a ghost town, apart of one other guest couple, who confirmed they also had issues with dampness in their room, then few more arrived to have a breakfast. There was one lady who was serving, the same as the one that welcomed us the night before. She was very stressed, running in and out and trying to serve everyone and mentioned that the chef was sick so she was visibly struggling. After confirming that we'd like to have full English breakfast, we got 1 toast with butter after 5 minutes of being seated and after 25 minutes we