Encore Rooms

This is the worse place I have ever stayed as an adult! Firstly, there is no sign to indicate that the location is a hotel. There were no instructions you should call upon arriving, and if you had the number, sometimes the call was answered and sometimes not. There was no reception to deal with any questions or issues, such as calling a taxi or what to do with the key upon leaving. I arrived at 2230, it was dark and as a solo female, I did not feel comfortable outside or inside. When a person did arrive with a key to a room, they were on the phone and spoke to me as if I was a major inconvenience. There were no instructions or welcome - I was simply given a key and told my room was #2. This was then on the ground floor, which did not feel safe. There were no real blinds or curtains in the room, so it was possible for people to see into the room from the street. Also the windows were not sound proof, so could hear the boy racers and people walking by on the street, only a few metres away. The lock on the door, was a very simple turn knob lock, which is in no way secure. If I had a car, I would have immediately left and gone to the Travelodge, which sounded like heaven in comparison. The room appeared clean, but there was black mold in the shower. There was a kettle and mugs (possibly clean) in the room, but no tea or coffee or milk. Upon exploring, discovered there was a kitchen, I presume for visitors use, but it was disgusting, and I was not sure if this was available to me. I WILL NEVER STAY HERE AGAIN.

Getting the hang of opening the electronic doors was a bit difficult but it was efficient. Room was clean and tidy. More than what we expected. Would have just liked an extra blanket. Towels a bit tired. Otherwise a good stay. Value for money.

Discusiting hotel treatment they asked me to leave just for leaving a pie in the oven it didn't even set the fire alarms of or cause a fire and they knocked on my door on a Friday on my payday to ask me to leave I was a good paying guest they ended up leaving me on the streets to get injected with needles and my stuff got stolen clothes and bags and they lied and said you were seen leaving with them I'm missing a lot of valuables I would never stay here again the staff are so rude and don't understand autism one bit very poor hotel experience do not book their are better hotels than this one avoid Cosgrove aswell they are owned by the same people and the dreaded Kirk's corner and that's why they kicked me out because they had a problem with me from their they should be offering compensation for the treatment they gave me they don't care about mental health homelessness as long as they have money but they have stopped making the money of me they were making I would never stay here again avoid at all costs it's not as nice as what it seems