Scrub Island Resort, Spa & Marina

We were very excited to visit Scrub Island for a night on our vacation. While everything was fine, the staff very friendly and the food ok the general vibe of the place is tired. For the price I am shocked that it is rated 4.5 stars. You can def do better for $1200 a night!

Amazing time! We spent a night mid week on our charter. The marina was great. We did however get a very narrow spot , for first time captains I would recommend having the staff come aboard. We spent the day swimming at the pools and took the shuttle to the other beach. The other beach was currently under construction and had a very small pool. My family did however love the water slide at the main pool, and thought it was so fun that the pool never closes( warning it may be noisy for hotel guests). The market had a wonderful selection and helpful staff. Make sure to take advantage of the free water taxi to trellis bay and marina key. It was wonderful that the paddle boats and kayaks are included with your stay . Can’t wait to come back!

I'm not on the property yet; this will be my second time. It's breathtaking! This time I want to write about the Spa. I had the pleasure of speaking with Arun, who corrected my online booking error by creating a new request for the right date and time. He was a pleasure to speak with; he took his time to understand my issue. Arun displayed excellent customer service. I'm looking forward to spa experience because I know it will be special.

From the moment we arrived, our trip was plagued with issues. We specifically chose this resort because it offered a couples' romantic bliss package and we wanted a luxury experience. The sunset dinner we booked had to be canceled because the staff member we communicated with months in advance had left, and there were not enough staff to coordinate our date, despite following up with the concierge days before and being told to wait until the day of to get more info. I had planned to propose to my partner during the dinner. Ultimately we were only compensated the cost of the dinner which didn't feel appropriate. This highlighted ongoing communication issues where no one seemed to be able to confirm details about our stay such as: * breakfast times or how to redeem our breakfast meal tickets * calls to front desk would often ring with no one picking up * having to be transferred several times when ordering room service We also had to hound staff daily for coffee and bottled water which were only given during morning service and won't happen if you use the do-not-disturb sign. One of the days, we only received decaf. Staff issues aside, there were problems with the room: * dead bedroom/couch outlets forcing us to charge electronics at the one working living room side table * refrigerator had broken ice maker and rusty drawers * difficulty reaching coffee mugs due to poor placement over the kitchen counter and inability to fully open the cabinet door due placement near the range hood. Housekeeping would also return them to the same location each night during turndown. * curtains were incredibly hard to move and don't fully retract. Instead of a pull cord, they had to be physically yanked aside in the tract, and we ultimately had to crawl underneath them to access the balcony due to them stopping in the opening. * one of the windows was completely missing a handle which made it impossible to close from the inside This room had just been renovated. The old furniture and mattresses were sitting outside our door for the majority of our stay. The resort jacuzzi was also lukewarm and barely produced bubbles. The staff informed us that was the hottest it got. As mentioned in another review, you will have multiple credit holds placed against your card. Prices for special events (i.e. dinner tasting and Christmas festival) had varying quotes based on which part of the website you saw them mentioned, and were drastically different from the final bill. This makes it very confusing when trying to understand what you actually owe. In the end, the price you're expected to pay for what you get makes all of these issues inexcusable. Complaints aside, the view and the spa were great.

Scrub Island is as pretty as the pictures convey. The food is only adequate and the service is slow, curt and practically non-existent. We would not go back due to lack of any type of hospitality, especially considering the expensive price tag of this resort. Another thing to note, if you book 3rd Party, not only do they add the $60 Resort Fee (which is typical and no problem), they also charge $33 a day for tips! These are tips we made in cash every day ourselves and were not told until after we left. Now we know why the hospitality was so bad - they knew they were getting the money no matter what. Do not recommend.

We stayed at Scrub Island in June 2025. It was the 7-night of a 10-night bareboat charter, so we stayed on the dock. This gave us access to the pools, restaurants, marina store, small grocery store, and even the gym. Shakudo greeted my family of six at the dock. He was a fantastic resource, helping us get the boat safely in place and introducing us to all of the amenities. Of all the dockmasters we've interacted with, he went out of his way to make us feel welcome. This is our third time, over 10 years staying at this facility. They are an oasis in the middle of the trip. This time, we had to get two family members to the airport the following afternoon. A great free shuttle boat from the Scrub Island dock, right over to the airport.