Hilton Hotels in Scottsdale

I recently stayed in one of the Villas and checked out on April 29. We were three friends traveling together, celebrating my birthday, I was very disappointed. The hotel was very understaffed. I had a few bad experiences with one employee, whose name was Christina. The first time, my friends and I ordered lunch at the pool bar. We were given a number that clipped onto the table. The number was not facing out directly, but on a slight angle. Christina came up to us with a plate of food, that was not ours, and in a nasty tone said, ”How can I see the number if it's not facing me”. After we finished lunch, my two friends went to the bar to settle the bill. They were standing there waiting to pay the bill and Christina was just ignoring them. Then my friend, Larisa, said something like “can I pay?” and Christina just kind of looked at her and rolled her eyes and said you should’ve said what you wanted. Then Larisa asked her why she had an attitude, and Christina got very defensive and said, ”I do not have an attitude, you have an attitude.” And Larisa reminded her of what happened at the table with the number and that you should never argue with customers, but she was still very defensive. And then after a while, just said she was sick. When we were at the pool, we noticed that all of the cabanas were unoccupied. We called the number that was on a chain and asked what the cost was. We were told by Margaret that it was $200.00. We offered $100, and Margaret said ”We would never accept that amount.” The next time we had a run in with Christina was while my friend and I were waiting at the Starbucks counter for at least 10 minutes. Christina walked past us several times and not once asked if we could be helped. I finally asked if we could place an order, and she responded in a very nasty tone, ”You have to wait in line.” We then stood in line and placed our order. I ordered a Grande Americano. She made a tall Americano. I told her the order was wrong, and she proceeded to argue with me ”That is what you ordered”. She changed the coffee to a Grande, and we sat at a high-top table to eat. While sitting at the table, we noticed that the food and beverage manager passed us, so we stopped him to tell him of our experience. Jeff told us that Christina was on our way out, and at her last review she was disciplined due to her attitude. I also mentioned to Jeff that we offered $100 for a cabana rental and Margaret said no. He told us he would buy a round of drinks at the pool bar and offered us a cabana on Sunday. When we went to speak to Jeff on Sunday to get a cabana, he first told us to take any one. Then he said ”No, they are sold, take number 4”. Well Jeff lied to us. No other cabana was occupied that day. Several employees did stand out though with exceptional service. Will who worked at the front desk. Justin at the pool bar; always polite and with a smile on his face, no matter how crappy his

Have just spent nearly 2 weeks in this hotel and had a very pleasant stay. The rooms were very clean with everything you would need and the pool area was also well kept and was never too busy and had pleasant background music. Thank you to Breanna the Manager for her assistance with a few minor issues we had at the beginning of our stay. The hotel restaurant The Desert Pony was excellent, we had a delicious breakfast there every morning. All the team are great! Special thanks to our server’s Naja & Alan who looked after us so well!

Last night, my family and I had the pleasure of dining at LUNA, the lobby restaurant, and it was an unforgettable experience! From the moment we arrived, the hostesses made us feel welcome, sharing the rich history of Luna as they guided us to our table—a thoughtful touch that set the tone for the evening. Our server, Amanda, was exceptional, recommending one of the finest bottles of red wine I’ve ever had. The food was absolutely delicious, and we loved the family-style servings that made the meal even more enjoyable. A special highlight was when GM Paul personally stopped by to check in on us and make sure everything was perfect. It was my brother’s birthday, and they went above and beyond, surprising us with a couple of desserts, including one with a candle. Great vibes, fantastic food, superb wine, and top-notch service. We’ll definitely be back. Thank you for making the evening so memorable!