Hotels Near Scottsdale Fashion Square in Scottsdale

We stayed in this hotel for 3 days at the start of our holiday. We were very pleased with the service in this hotel. All the staff were very friendly and helpful, especially Gema, Liz and Margie who made us feel very welcome. Nothing was too much trouble for them. It was our Golden Wedding Anniversary while we were there and the staff secretly put Prosecco, chocolate coated strawberries and a congratulations card in our room. We were very touched by this kind gesture. Our suite was very nice. The food in the restaurant/bar was excellent. A nice surprise was the outdoor pool area which was spacious and well maintained. All in all we would recommend this hotel. Thank you Scottsdale Old Town Marriott. From Dr Steve and Sue Lloyd ( Wales, UK)

Great experience, America the teller up front was great. Ms.Lisa was also very nice along with the workers of the bistro bar & kitchen. Also the rooms were very clean and even smelled amazing. I also enjoyed the amenities that being the hot tub, pool and gym. Honestly a great experience

We had medical emergency and husband had to be transferred from a hospital to one near here. Yosex answered my many calls and was so patient with me, answering all my quetions. Yosev we ABOVE and BEYOND to make our transition go smoothly. Got us checked right in immediately. He also was so caring and concerned for our situation. The area is so safe,well lit arriving at night. All staff friendly and helpful. Room is spacious and extremely CLEAN and comfortable.

Our stay was very pleasant. Family vacation for seven days. The staff were friendly, and helpful with information regarding the area. Room was clean and additional supplies and cleaning service provided when requested. Would have preferred variety in breakfast selection. Breakfast was not bad.There was fruit some days and some days not. The entire seven days we stayed they offered bacon only on one day. It would have been nice to offer half bacon and half sausage as daily options. Grateful for hot breakfast none the less. Workout room was enjoyable. Overall good stay.

I recently stayed in one of the Villas and checked out on April 29. We were three friends traveling together, celebrating my birthday, I was very disappointed. The hotel was very understaffed. I had a few bad experiences with one employee, whose name was Christina. The first time, my friends and I ordered lunch at the pool bar. We were given a number that clipped onto the table. The number was not facing out directly, but on a slight angle. Christina came up to us with a plate of food, that was not ours, and in a nasty tone said, ”How can I see the number if it's not facing me”. After we finished lunch, my two friends went to the bar to settle the bill. They were standing there waiting to pay the bill and Christina was just ignoring them. Then my friend, Larisa, said something like “can I pay?” and Christina just kind of looked at her and rolled her eyes and said you should’ve said what you wanted. Then Larisa asked her why she had an attitude, and Christina got very defensive and said, ”I do not have an attitude, you have an attitude.” And Larisa reminded her of what happened at the table with the number and that you should never argue with customers, but she was still very defensive. And then after a while, just said she was sick. When we were at the pool, we noticed that all of the cabanas were unoccupied. We called the number that was on a chain and asked what the cost was. We were told by Margaret that it was $200.00. We offered $100, and Margaret said ”We would never accept that amount.” The next time we had a run in with Christina was while my friend and I were waiting at the Starbucks counter for at least 10 minutes. Christina walked past us several times and not once asked if we could be helped. I finally asked if we could place an order, and she responded in a very nasty tone, ”You have to wait in line.” We then stood in line and placed our order. I ordered a Grande Americano. She made a tall Americano. I told her the order was wrong, and she proceeded to argue with me ”That is what you ordered”. She changed the coffee to a Grande, and we sat at a high-top table to eat. While sitting at the table, we noticed that the food and beverage manager passed us, so we stopped him to tell him of our experience. Jeff told us that Christina was on our way out, and at her last review she was disciplined due to her attitude. I also mentioned to Jeff that we offered $100 for a cabana rental and Margaret said no. He told us he would buy a round of drinks at the pool bar and offered us a cabana on Sunday. When we went to speak to Jeff on Sunday to get a cabana, he first told us to take any one. Then he said ”No, they are sold, take number 4”. Well Jeff lied to us. No other cabana was occupied that day. Several employees did stand out though with exceptional service. Will who worked at the front desk. Justin at the pool bar; always polite and with a smile on his face, no matter how crappy his

BEEARE OF BED BUGS here. Check the beds have been changed properly and inspect before sleeping here. I’m devastated to leave this type of review since the location of this resort was gorgeous. The management on the other hand is leaving me no choice or relief from being chewed up by bedbugs from my stay there. I was there for a work conference. Landed and checked in Thursday, checked out Sunday. After being in full conference mode, Sunday I woke up in bed super itchy. My first thought was: mosquitoes must have enjoyed me last night since I walked the hotel grounds after exhibiting hours. Since I was checking out that day, I packed up and didn’t think anything of it. Monday I woke up at home with a trail of bites all over my back, stomach, chest, neck, and scalp. I looked up what this could be and all signs pointed to bed bugs bites. When contacting the hotel to notify them, they immediately said “why didn’t I let them know when I was still on the grounds? We’ll send someone out to inspect the room.” Almost a week later I receive an update. “No bed bugs found in the room.” I’ve requested the report and crickets, hence my review. Good luck staying here and check your beds!

Rooms are beautiful and spacious but the policy of the length of stay that we were made unaware of when we booked here was a negative and made it so my boyfriend and I were unsure if we were to stay here again. Other than that the resort was beautiful

If you want to be degraded,discriminated and practically kicked out of your room for having a service animal, stay here..Holiday Inn, and the GH Keton(which of whom i have been trying to get a hold of him all week, with NO luck) should be ashamed how they let Wayne(the front office manager) speak and treat guests. Im sure I wasnt the first and wont be the last, as long as they keep allowing him. Checked in December 10th around 10:30pm, I told clerk that I had a service animal and he said ”OK No Problem”.. We decided to go get dinner before going into the room, came back around 11:15 and when I was walking into the hotel Wayne stops me with a pinch of attitude and a unmannerly tone and says ”Can I help you?Oh wait, is that a service animal?” I said ”Yes” then he proceeds to ask ”hold on right here, i need to check in my system if there is note of that” (after a lot of typing) he proceeds to tell me ”there is nothing in the system, but why is your dog a service animal?” I said ”I suffer from severe anxiety, I do have a his paperwork” he then bitingly asks me ”what does he do for you, that you so need a service animal?” I said, I provided paperwork to the clerk when checking in, I also called the hotel prior to completing the reservation asking them if they took Service animals, and they said Yes”. He said ”we legally cannot see any paperwork provided, and I have been trained to handle these type of situations but it comes out to, YOU can stay here but not the DOG, seems what you have is a PET not a Service Animal”(like if he knew or if he was a doctor). After Wayne proudly waived at me his very used and revised ADA papers over and over again, He said my Dog couldn't stay with me and he said he wouldn't allow me back in, I proceeded to tell him that I wasn't going to be paying for a room HE wasn't allowing me to stay in, he said I was still going to be responsible for the room I never even stepped a foot in. I am an IHG member, and this experience was nothing but discusting, humiliating and discriminating. Mind you it was 50° and it was 11:15PM, I had to find another hotel room! Other guests did try to intervine and told Wayne what he was doing was against the law, asking me all those specifics, he proudly once again flagged his revised ADA papers and argued with other guests as well. Wayne lacked empathy and it seems he lost his costumer service skill and has been allowed to treat others with disrespect..

Manager Ron was amazing. I was so str sswd and confused over a visit in October 2024. He helped me through all my questions and concerns. I would 1000% recommend any stays at the Aiden in Scottsdale thanks to the manager. Ron went above and beyond with calling me back and helping me through everything as I reside in California so thank you again Ron