Hyatt Place Melbourne Caribbean Park

The hotel provides modern facilities, friendly service, and clean, spacious rooms ideal for business travelers. Convenient location near city attractions and freeways ensures a comfortable and convenient stay.

I had an absolutely terrible experience at this hotel, and I feel compelled to share it. I booked the hotel through Ctrip and had the confirmation number ready. However, when I arrived at the front desk, the staff claimed they couldn’t find my reservation. What was even worse was their attitude—they seemed completely unconcerned, as if it was none of their business, and made us wait in the lobby for over an hour late at night. To make matters worse, Ctrip was extremely proactive all night, trying their best to resolve the issue, which only highlighted how unprofessional the hotel staff were. When we finally got a room, it wasn’t the one I booked—it didn’t include the breakfast I’d paid for, and it was on the first floor, which was not what I’d requested. This is by far one of the worst hotel experiences I’ve ever had, and I strongly advise others to avoid it.

Stay this hotel many time!