Guest User
June 2, 2022
It was really a disappoin**ent, but not because of the place which is nice, well maintained and in a great location, but because of the absolutely inadequate trea**ent. We NEVER saw the owners or anyone at the front desk. We were greeted by a very friendly and kind handyman who accompanied us to our rooms after checking in via whatsapp, obviously without being able to give us any other information. The owners (or rather I think the owner, because she didn't introduce herself) contacted me by phone only to ask me, exactly an hour after our arrival, to settle the entire room bill before the end of the evening, which I promptly done, despite having to stay two more nights and usually the balance is paid upon departure and not upon arrival (always through an online site). From the next morning, when we realized that the bed and breakfast had absolutely not provided any breakfast, no one deigned to reply to my messages. We had to provide breakfast ourselves, choosing another B&B nearby which fortunately also did service for outdoors (obviously and rightly for a fee). Even once I left the room, to my request to check, at the time of cleaning, if I had forgotten an object that I lost in the room, I did not receive any response. It's really the first time I've come across such rude and unfair people. If they had defined the place as a guest house they would certainly have been more correct and would not have deserved this review. If you want a b&b in Chianalea, choose any one except this one. They are all close and all beautiful and, from the experience of friends who were in different structures from ours but at the same time, more welcoming and serious.
Original TextTranslation provided by Google