Plaza Premium Schwerin, Sure Hotel Collection by Best Western

I recently had the pleasure of staying at [Hotel], and it was an exceptional experience. The staff were incredibly welcoming and attentive, making me feel right at home from the moment I arrived. The room was spotless and well-appointed, with all the amenities one could need for a comfortable stay. The hotel's location is perfect, with easy access to local attractions and dining options. I highly recommend [Hotel] for anyone looking for a top-notch stay!

The heating system of the hotel did not work. I asked reception, they told me they were fixing it. After a while, they gave me a handy heating fan which was so noisy and didn’t heat well.

Big hotel and big nice rooms if you choose junior suite. But our air conditioning did not work so 22.30 in evening we had to change room and got an upgrade to an even bigger room with two toilets. There it was really nice staff, and helping. Though the cleaning was to wish for in both rooms. I even borrowed a vacuum cleaner in the first room to get it cleaned. In second room was a bit late to do so but even dirtier. Black hair on toilet and floor. Garage under hotel which was good. It takes 25 min to walk in to the center or to castle.

The Hotel was not as I expected. Breakfast was not good. It was too expensive with 17€! Because of a power outage we had no electricity for 7 hours. It was 32 degrees, there was no air conditioning and we were on the fourth floor. In the end we were only reimbursed 20% of the overnight stay!

Main part of the hotel is now refurbished. room are big with good bed. perfect.

I had stayed in this house before, even a few times, but a long time ago. Now I was shocked, because the way the property is run down is very scary and also very disappointing. What is fine as before: the location in the city is good and the Wi-Fi worked. But that was unfortunately already the positive experiences this time. The reception is only staffed until 22:00, so the concierge came right away also with the saying: I'm out of here, it's time to go home. Room card and bye. In the room, which at first superficial glance seemed fine, there were then the really disappointing surprises. And: A room change was now no longer possible because of the missing concierge. The main defect was the bed: Apparently the mattress is broken, because about 1000 nylon rods with a length of about 1mm pecked through the sheet when you sat or lay on it. That's how a fakir must feel. A pincushion of the finest. Every time I turned around I was awake with pain, so after two hours I decided to sleep the rest of the night in an armchair. Next to it, the facade spotlights shone into the room, and the darkening with blinds and curtains, which were not wide enough, worked only partially. Some of the furniture was really broken and the smoke detector was only visible as a socket on the ceiling. Next to it a lively cable tangle, which was obviously not built to the end. Also in the area of the corridors everywhere a considerable renovation backlog: letters of the lettering were missing, scuffs on the walls. The next morning at the reception, I complained about the night in the seating to the lady, who also tried to appease that problem, but could not or would not respond to my request for a 50% discount on the room rate. I also could not accept a free breakfast due to the upcoming customer appointment. My colleagues thought that I should have been fully reimbursed for the "night". A subsequent mail to the administration resulted in a 10% discount on the price. In summary: I think a new owner or management that will make the Plaza into one again, an it is urgently advised. It used to be a good hotel, but now it feels like the old GDR: no one cares anymore because no one owns it.

Our newly renovated room on the 4th floor was spacious and modern. However, it lacked storage space in the bathroom which had plenty of tiled walls without hooks or shelves. The hotel is under renovation and work begins about 10.00a.m. so don’t expect to sleep in over the noise of the power tools. Our window looked onto the railway line, and we did hear the infrequent trains throughout the night. The hotel is less than 2 kms walking distance to the Schwerin Castle and the old town. A couple of small complaints, the hotel would not change our 50 Euro note into smaller denominations, I was told that was because “the boss would be angry”. I asked for a cup of ice to take to our room on the first night and the request was refused. The request was made at reception and initially the man said he would get it, then someone from a rear office said something to him and I was told that they had no ice. On our second night, I asked the bartender for ice to take to my room and it was provided. I expect to be able to get ice at a hotel that charges the price we paid here despite whether I ask the bar tender or the person at reception.