Schwechat Hotels with Parking

I recently booked a two centre holiday with you to Bratislava and Vienna. This is an edited copy of complaint I sent to the travel company, JETLINE HOLIDAYS many weeks ago. I received no reply. ACCESS Access to the Vienna hotel, ARION CITY HOTELwas nearly an hour’s ride from the centre of Vienna. When booking the holiday representative assured me the hotel was central even when I questioned him about the location having googled it while talking to him. In fact it was a 50 minute taxi ride from Vienna railway station – a cost to me of 25 euros. I had a time estimate from the Viennese travel authorities which shows that on public transport it would take me 35 minutes to get to the centre from the Arion City hotel on the assumption that I can do the walks in seven minutes – I am 79 years of age in a few days’ time and my wife is over 70 – and assuming I caught the train and bus immediately on arrival at the stops. In fact to get to the hotel I would have needed to catch one subway train, one bus in between which are two walks. The manager of the Arion Cityhotel said a realistic estimate of getting to the centre of Vienna is an hour. Worse than this the buses don’t run every day as you shall see on the enclosed highlighted form. THE HOTEL The hotel was appalling. The first room stank of cigarette smoke and we asked and reluctantly got a change of room. This did not stink but the room was dirty. For example, there was mould behind the washbasin, the waste overflow on the wash hand basin was black and clearly hadn’t been cleaned in months and the white shower curtain was brown, wet and smelling stale. The tile grouting had mould stain. The under bedding was very old, lumpy and rather grubby. The choice of food in the restaurant was very limited. Everything with chips, and either appalling beefburgers or a set meal of mediocrity. My wife ordered a beef soup which was a beef cube dissolved in water. Additionally the service was verging on the rude. The manager told us there was a tram a good walk away which could take us to the city centre but that it was an hour’s ride away and not regular. In short this was not a two CENTRE break. It was a deception. As a result of which on the following day we decided to go back to the centre of Vienna by taxi - another 25 euros and book in a central hotel This extra hotel cost was £234.81. I spent £44 in taxi fares. The Arion Cityhotel is in a bleak part of suburban Vienna and as depressing a location as you can imagine. There were no shops, bars, restaurants or life anywhere near the hotel. I HAVE RECEIVED NO REPLY FROM JETLINE HOLIDAYS

The front desk service was very warm, very patient, and English was good. The hotel is clean and hygienic, although it is close to the airport, it is very quiet and can't hear any take-off and landing sound. The room is very small and the bed is very small. It feels that it is possible to fall under the bed when you turn over.

A little gem in the middle of seemingly nowhere! Zero access to public transport but that's the only negative, if at all. A very helpful front desk, clean & neat rooms, an adequate gym, golf shop, a mini supermarket and above all a fantastic eating experience! You can watch your food being cooked 'live' in front of you - the spread is simply amazing. Easily the best breakfast I've ever had while travelling. Definitely worth staying at especially if you don't need to get into Vienna proper.

We booked this hotel after a nightmare day. Wrong flight booking, re-protected three times after three more mistakes from booking office, and finally two and a half delay of the flight to Wien (me, my wife and our daughter, 11). I booked this hotel while in line at the x-ray counters in the airport, maybe not super-competitive but near enough to Wien airport to allow us to take a flight the morning after without a wake-up at dawn. Unfortunately, the delay of the flight pushed our arrival at the hotel after midnight, and the front desk closes at midnight. So, another problem (the last one, fortunately). They left our key in a safe box outside the hotel, giving us the code to open it. Arrived, found the key, and had the well-deserved rest in a comfortable sized room, with very good noise insulation. Breakfast the day after was OK. Considering the day, I am sure I have been quite pushing. Still, they have been absolutely kind and solution driven. Very good job.

marvelous. Too thoughtful