Steigenberger Airport Hotel Amsterdam Reviews
Steigenberger Airport Hotel Amsterdam
Stationsplein Zuid-West 951, Schiphol, 1117 CE, NetherlandsView Hotel Details
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Steigenberger Airport Hotel Amsterdam Guest Reviews
4.2/5
Very Good
54 review
Verified reviewsLocation4.2
Amenities4.2
Service3.8
Cleanliness4.5
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All reviews(54)
Positive reviews(51)
Reviews with photos/video(11)
Awesome stay(19)
Great service(11)
Awesome rooms(9)
Clean and tidy(8)
Delicious breakfast(7)
Close to airport(6)
Offers pick-up/drop-offs(5)
Negative reviews(3)
Steve
Superior Plus Room
Stayed in Nov 2024
Solo travelers
1 review
Posted on Nov 3, 2024
Location is a bit difficult because although there is a regular free shuttle Bus to the airport there is no easy way into the City. So by the time you've seen a show in town, the shuttle Bus has finished and taxis are required.
Also it took 45 minutes to check out and they have 50 euros of mine as a deposit - I hope they return it quickly.
Response from Property: Dear Steve, Thank you for your feedback. We’re glad you found our shuttle service to the airport helpful, but we understand your concerns regarding access to the city. We appreciate your suggestion, as we continuously look for ways to improve our guest experience.We apologize for the lengthy checkout process and any inconvenience regarding your deposit. Please rest assured that we process deposits as quickly as possible, and if you have any concerns, feel free to reach out. Please note that it can take up to 21 days before it is visible on your bank account.Thank you for your insights, and we hope to welcome you back for a more enjoyable stay in the future.Kind regards,Erwin M. BruynGeneral Manager
Kevin
Superior Room
Stayed in Aug 2024
Family
9 review
Great
Posted on Aug 16, 2024
Very good
Response from Property: Dear Kevin,Thank you for your feedback! We’re delighted you had a very good experience at our hotel. We look forward to welcoming you back on your next visit!Kind regards,Erwin M. BruynGeneral Manager
Fernando Jose
Superior Room
Stayed in Sep 2024
Couples
37 review
Very Good
Posted on Nov 4, 2024
Perfect for a night lay over, nothing to eat or see around and restaurant was a bit expensive.
Response from Property: Dear Fernando, Thank you for your review. We’re glad to hear that our hotel was a convenient option for your overnight layover.We understand your concerns regarding the limited dining options in the area and the pricing of our restaurant. While we aim to provide quality meals, we appreciate your feedback and will take it into consideration.We hope to welcome you back in the future, and perhaps next time, you can enjoy a longer stay to explore more of what we have to offer.Kind regards,Erwin M. BruynGeneral Manager
Guest User
Superior Room
Stayed in Jul 2024
Business travelers
2 review
Outstanding
Posted on Jul 10, 2024
Fantastic hotel, amazing service, excelent breakfast, and really nice and quiet rooms. Absolutely recommended
Response from Property: Dear guest,Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience at our hotel. Your kind words about our service, breakfast, and rooms mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay.Kind regards,Erwin M. BruynGeneral Manager
Cyrus77
Deluxe Room
Stayed in Mar 2024
Other
1 review
Posted on Mar 30, 2024
Breakfast should be include for all ,it’s a shame to ask people room number and get 3o euros for one breakfast
Guest User
Superior Room
Stayed in Jun 2024
Couples
1 review
Outstanding
Posted on Jul 3, 2024
Lovely clean, comfortable and efficient hotel for an overnight stay.
Response from Property: Dear guest,Thank you for your positive feedback!We're delighted to hear that you found our hotel lovely, clean, comfortable, and efficient for your overnight stay.We look forward to welcoming you back in the future!Kind regards,Erwin M. BruynGeneral Manager
Huda H Hk
Superior Room
Stayed in Aug 2023
Couples
4 review
Posted on Aug 19, 2023
This was the second time I visited the Netherlands and the second time I stayed at this hotel as my first stay was in 2017. I will not hesitate to stay there again when I visit the Netherlands in the future. The hotel made my trip in the Netherlands more enjoyable. Thank you to the Turkish receptionist. She was helpful. Very thanks to the hotel for providing the organic water in the hotel lobby which is offered free of charge.
كانت هذه هي المرة الثانية التي ازور فيها هولندا والمرة الثانية التي اقيم فيها بهذا الفندق حيث أن اقامتي الأولى كانت في عام 2017 لقد لن اتردد بالإقامة فيه مرة أخرى عند زيارتي لهولندا بالمستقبل لقد جعل الفندق رحلتي في هولندا ممتعة أكثر ، شكرا لموظفة الاستقبال التركية كانت خدومة جدا وشكرا للفندق لتوفير الماء العضوي بهو الفندق الذي يقدم مجانا
Guest User
Superior Room
Stayed in Oct 2023
Business travelers
1 review
Posted on Oct 12, 2023
Great interior
Very poor and bad communication regarding to how they deal with complaints.
Amateurish room service service and digital set up
Waited two hours on a night pizza that did not arrived because it seems they had no “chef” available that could heat up the night snack?
Breakfast room service also taken care of in a way like this is being an assignment of grade 1 of the hospitality school.
Guest User
Superior Plus Room
Stayed in Aug 2023
Couples
14 review
Great
Posted on Aug 26, 2023
It was an amazing experience. The free spa and pool was really good and we enjoyed it a lot. I also became a member of this Hotel for special rewards. It’s absolutely worth staying in this hotel and the branch.
NOEL.Chow
Superior Room
Stayed in Jun 2024
Travel with friends
14 review
Posted on Jun 16, 2024
okay !
Response from Property: Dear guest, Thank you for taking the time to provide your detailed feedback. We're glad to hear that you were satisfied with our amenities.However, we are concerned about the low ratings for cleanliness and service. This is not the standard we strive for, and we apologize for any inconvenience you may have experienced. We take your comments seriously and will address these issues with our team to ensure improvements are made.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Erwin M. BruynGeneral Manager
Guest User
Superior Room
Stayed in Aug 2022
Solo travelers
1 review
Very Good
Posted on Aug 20, 2022
perfect
Anonymous User
Deluxe Room
Stayed in May 2024
Business travelers
28 review
Outstanding
Posted on May 30, 2024
The hotel is located next to the airport, and there is an airport shuttle bus directly to the airport, which is very convenient. Next to the hotel is the canal and forest. The environment is beautiful, comfortable and pleasant.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for your feedback!We are delighted to hear that you found our hotel's location convenient with the direct airport shuttle service and that you enjoyed the beautiful surroundings of the nearby canal and forest. We strive to provide a comfortable and pleasant environment for all our guests.We look forward to welcoming you back soon.Best regards,Erwin M. BruynGeneral Manager
Guest User
Junior Suite
Stayed in Apr 2024
Travel with friends
5 review
Outstanding
Posted on May 20, 2024
It's quite good and big. The free water every day is very good! And there is a shuttle bus to the airport every half an hour, which is very convenient. The attitude of the service staff is also very good!
Original TextTranslated by Google
めんとす
Superior Room
Stayed in May 2024
Travel with friends
3 review
Outstanding
Posted on May 6, 2024
There is a free shuttle bus from Schiphol airport every 30 minutes, which was convenient.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for your feedback.We're delighted to hear that you found our free shuttle bus service from Schiphol Airport convenient, with departures every 30 minutes.We value your feedback and hope to have the opportunity to welcome you back in the future.Best regards,Erwin M. BruynGeneral Manager
Xingsheselv
Superior Room
Stayed in Oct 2024
Travel with friends
3 review
Very Good
Posted on Oct 19, 2024
The hotel is near the airport, and is a good place for a short stopover. The guest rooms are not big, but they are clean and tidy, with complete facilities. The free parking lot is very convenient, and the buffet breakfast is very rich. It is a good accommodation experience, but I am not impressed with the attitude of the front desk receptionist. Everything else is very good.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for your review! We’re glad to hear that you found our hotel convenient for your layover and enjoyed the clean and well-equipped rooms, as well as the extensive breakfast options. However, we apologize for the experience you had with our front desk staff. Your feedback is important to us, and we will address this issue to ensure better service in the future. We appreciate your comments and hope to welcome you back for an even better stay!Kind regards,Erwin M. BruynGeneral Manager