Bayside

This was our first and last stay at the Bayside. We had high hopes for this hotel and were unfortunately bitterly disappointed. We get one point/star for the location, which is beyond reproach. However, we didn't feel like value for money at all, as the service and cleanliness did not live up to the 4-star standard in our opinion. We also felt like we were not valued guests on a few occasions. The staff were apparently more concerned with their own advantage and sometimes behaved very selfishly towards us. I have never experienced this in any hotel, especially one that has the standards that the Bayside itself conveys. We also had the impression that the management does not try to see complaints about poor service as an opportunity and to compensate appropriately at the end of the day, but on the contrary seems to do everything in its power to reject them. During our stay we spoke to some locals (taxi drivers, etc.) who reported similar experiences from other guests. There was also talk of problems with the staff. Perhaps there is even something fundamentally wrong here. In any case, we are certain that, given the level of service we received, coupled with a price level that was completely unacceptable, and all of this coupled with this type of complaint management, we will not be coming back.

The room was very nice, with a view of the sea. I really enjoyed the wellness on the first day. I went to the restaurant and ate schnitzel, which was also very good.

We spent our holiday in Scharbeutz with 4 generations and everyone felt completely at home at Bayside. Unbeatable location, the rooftop bar was amazing, the breakfast was a culinary highlight with a view of the Baltic Sea and the staff was extremely friendly. Thank you for letting us be your guests...

The Bayside is one of the worst hotels we have ever stayed in. The first walk into the lobby was sobering - a very dark and uninviting atmosphere. The lady at the reception was not very enthusiastic, but at least friendly. The rooms were also fine at first glance. On the first evening we went up to the roof bar for an aperitif. The staff were extremely unfriendly and condescending, especially to us ladies. They also took a long time to serve us our drinks, even though it wasn't overly busy. The breakfast has a good selection, but you feel like you are in a huge canteen on a cruise ship. The only nice room cannot be used for breakfast. The staff are lazy and simply do nothing, preferring to make phone calls. The housekeeping is not thorough, they neither wipe down surfaces nor vacuum the room. Pajamas are simply thrown somewhere. Towels are not provided in the necessary quantities and only after requesting them. The wellness area and the pool are not very inviting. The water is infinitely cold and the terrace is dirty. We had to get cushions for the loungers from a storage room ourselves. The highlight in a negative sense is the Coast restaurant - the service was very friendly and helpful, but that didn't help. The food was not seasoned, burnt and floating in oil. The wine was warm and when we asked for another bottle, we were not given one. In summary, the service is absolutely abysmal. The staff are poorly trained or not trained at all and most of them speak so little German that communication is hardly possible. The staff at the Roof are brazenly macho and slow. The housekeeping simply doesn't clean and we were stupid enough to tip them at the beginning for no service. Overall, the price-performance ratio is absolutely not appropriate. The hotel and the food are far too expensive for the lack of quality. Even our taxi driver felt sorry for us because he had to take us back to this horrible place. Absolutely not recommended - the money could be used more sensibly (by burning it, for example).