Condo Gardens Brussels

Check-in is from 4pm. It was written at the entrance that the gate code for the entrance would be sent by email, but it had not been sent. There were several people who didn't know how to get in like me, and one of them ended up calling the hotel. Then a staff member came out and we were able to get in. The explanation and system for how to get in are sloppy. The reviews said that the rooms were moldy and dirty, but the rooms were clean and there were towels, so there was nothing in particular.

They don’t even deserve one star My stay at the hotel was the most disappointing experience of my life. The receptionist, Angilani, proved to be unreliable, untrustworthy, grumpy, and rude. I strongly advise against anyone staying there, as she significantly impacted our holiday from the very beginning. Upon arrival, Angilani failed to notify us that our key was in the hotel's express check-in box. With no one at the reception and no code provided, we waited for 30 minutes. After numerous calls, she finally answered and informed us that she would be there in 30 minutes due to a supposed meeting. Upon entering our room, we found it extremely dirty with a foul smell in the toilet. We had to leave for an appointment and called her for assistance. She claimed she would arrive in 30 minutes, but when we called again, she insisted there was nothing she could do. An hour later, she called shouting, instructing us to find the new key in the express check-in box without providing the code. Despite our repeated calls, she screamed at us on the phone without giving us the necessary information. After a long day, we returned to the hotel, and the new key failed to open the room. We waited 30 minutes for her to resolve the issue. The following day, I approached the reception only to find Angilani wearing her pajamas. When I requested a duvet, she directed me to a cleaner who did not speak English and later claimed they were out of stock. This was a disgraceful attitude towards guests. The shower had inadequate hot water, and the unclear electricity usage policy left us uncertain about potential charges. Overall, our stay was a disaster and extremely unpleasant. I sincerely hope others won't have to endure what we experienced."

Complete disgrace of a hotel/accom!! Myself and a friend booked for two nights last week, and we were unable to make the check in due to car issues. So informed the hotel of our late arrival. We were in contact with the booking agent and they we perfectly fine throughout that point. We were waiting for the codes to the hotel for our 3am arrival time which never came. I was emailing desperately trying to obtain the codes, and didn’t receive anything from them. We ended up sleeping in our van out of the city (due to the lez) in the cold and uncomfortable setting that you can imagine a van would be. The next day when we eventually checked in at the time when someone was in between 16:00-18:00, the lady on the desk was lovely and apologetic, and said about getting a refund for the first night via the sales department, because obviously we would be entitled to that. When I emailed them asking about getting said refund for the first night, I was told that I wouldn’t be entitled to one due to not paying for parking that we didn’t even need as we wasn’t bringing the van into the lez of Brussels and parking in the park and ride section! Completely disgraceful treatment. I also booked through ***********, and the hotel took the payment outside of *********** and through their own website which I never once wanted to do. I had many issues with this accommodation from start to finish, and I would highly recommend never booking here. Never in my travels to over 50 countries and countless cities have I experienced anything like this.