Shangri-La Surabaya
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Shangri-La Surabaya

No. 5 of Premium Hotels in Surabaya
Jl. Mayjen Sungkono No.120, Pakis, 60256 Sawahan, Surabaya, East Java, Indonesia
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Last booked 3 hrs ago
Highlights
Ideal location
Delicious breakfast
Lots to do
Free parking
Amenities
Sunbathing Area
Outdoor swimming pool
Sauna
Spa
Massage Room
Executive Lounge
Fitness Room
Public parkingFree
All amenities
Property Description
Located in the vibrant heart of Surabaya, Shangri-La Surabaya offers an exquisite blend of luxury, comfort, and impeccable service. It is just 5 minutes away from shopping destinations, such as Ciputra World Mall, about 35 minutes to Juanda International Airport, 20 minutes to the central business district, and 30 minutes to tourist attractions Kota Lama and Tunjungan Street. This elegant hotel is perfectly suited for discerning business travelers and families seeking a relaxing retreat in Indonesia’s second-largest city. The hotel boasts 365 beautifully appointed rooms and suites, each thoughtfully designed with a harmonious mix of contemporary style and traditional Indonesian touches. Guests can unwind in spacious accommodations featuring plush bedding, large flat-screen LCD televisions, complimentary high-speed Wi-Fi, and luxurious bathrooms equipped with deep soaking tubs, rain showers, soft bathrobes, and premium toiletries. Many rooms offer stunning views of the panoramic city view or the hotel’s lush tropical gardens and swimming pool. For those seeking relaxation and rejuvenation, the award-winning CHI, The Spa at Shangri-La Surabaya provides a sanctuary of tranquility. Indulge in a wide range of treatments, including soothing massages, revitalizing body scrubs, and holistic therapies designed to refresh both body and mind. The spa also features a sauna, steam room, and Jacuzzi, creating the perfect environment for total relaxation. Active guests can enjoy the hotel’s extensive recreational facilities, including a large outdoor resort-style swimming pool complete with a fun water slide for children, three professional-grade tennis courts, and a fully equipped fitness center. For families, the hotel offers dedicated kids’ play areas and Shang Junior Kid activities to keep younger guests entertained. Culinary experiences at Shangri-La Surabaya are equally impressive. Guests can savor a diverse range of international and local flavors across multiple dining venues. From elegant fine-dining restaurants serving expertly crafted Asian and Western dishes to casual cafes and vibrant bars offering refreshing cocktails and light snacks, there is something to satisfy every palate. The hotel also provides 24-hour in-room dining, allowing guests to enjoy gourmet meals in the comfort and privacy of their rooms. A sumptuous Jamoo buffet breakfast is served daily, featuring both local and international classics, all made with fresh, high-quality ingredients. Enjoy everything from tropical fruits, fresh-baked breads, and eggs cooked to order, to regional speciaties, and healthy options like whole grains, low-fat dairy, and gluten-free choices- perfect for a balanced, nourishing start. The hotel’s attentive staff ensures a seamless stay with services such as express check-in and check-out, and concierge assistance. Business travelers will appreciate the comprehensive meeting and event facilities, equipped with modern audiovisual technology and supported by professional event planners. Convenient amenities include free onsite parking and an airport shuttle is provided for a surcharge. Whether visiting Surabaya for business, leisure, or a family vacation, Shangri-La Surabaya offers a refined sanctuary where luxury meets warm Indonesian hospitality, promising an unforgettable experience in one of Indonesia’s dynamic cities.
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9.2/10
Great
Good hotel to stay here. Happy with the hotel. we will stay there again
All 153 reviews
Surroundings
Airport: Juanda International Airport
(17.6 km)
Train: Wonokromo
(4.3 km)
Train: Margorejo
(5.4 km)
Landmarks: GBI Gibeon - Gibeon Church Surabaya
(360m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

4

Deluxe Twin Room Non smoking

2 Single bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
TV
Electric kettle
Bottled water
Wi-Fi in room
Room Details
Check Availability
6

Horizon Club Executive Room Non smoking

1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Shower
Sofa
Room Details
Check Availability
6

Presidential Suite

1 King bed
208m² | Floor: 17
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Microwave
Sofa
Room Details
Check Availability
4

Horizon Club Deluxe Room

1 King bed or 2 Single bed
35m² | Floor: 11-12
Has window
Free Wi-Fi
TV
Electric kettle
Bottled water
Wi-Fi in room
Room Details
Check Availability
5

Deluxe Twin Room

2 Single bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Private bathroom
Refrigerator
TV
Tea bags
Room Details
Check Availability
7

Bali Suite

1 King bed
187m² | Floor: 16
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Microwave
Sofa
Room Details
Check Availability
7

Deluxe Room - Rawr-cation Package

1 King bed or 2 Single bed
35m² | Floor: 4-11
Has window
Free Wi-Fi
TV
Sofa
Electric kettle
Bottled water
Room Details
Check Availability
7

Executive Suite

1 King bed
84m² | Floor: 10-17
Has window
Free Wi-Fi
Private bathroom
Bathtub
Refrigerator
Minibar
Room Details
Check Availability
5

Horizon Club Executive Room

1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
TV
Electric kettle
Bottled water
Wi-Fi in room
Room Details
Check Availability
5

Deluxe King Room Non smoking

1 King bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
TV
Tea bags
Room Details
Check Availability
4

Horizon Club Deluxe King Room Non smoking

1 King bed
35m² | Floor: 4-11
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Minibar
TV
Room Details
Check Availability
7

Horizon Club Deluxe Twin Room

2 Single bed
35m² | Floor: 11-14
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Electric kettle
Bottled water
Room Details
Check Availability
5

Residence Suite

1 King bed
119m² | Floor: 7-9
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Microwave
Sofa
Room Details
Check Availability
5

Executive Room

1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
Private bathroom
Bathtub
Refrigerator
TV
Room Details
Check Availability
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Guest Reviews

9.2/10
Great
153 reviews
  • Cleanliness9.3
  • Amenities8.8
  • Location9.2
  • Service9.4
Average for similar properties in Sawahan
Most Mentioned
Review summary
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Service Quality: Reviews frequently highlight the exceptional service provided by the staff, who are described as friendly, accommodating, and attentive. Many guests felt warmly welcomed and appreciated the professional and genuine hospitality throughout their stay.(based on 45 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 9, 2025
Lavish and beautifully decorated hotel with staff that provide a level of service that you will not get at any other hotel. Rooms are spacious and the gym is well equipped. Excellent choice of restaurants with the dinner buffet having a wide selection of flavoursome dishes from around the world.
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
July 21, 2025
5 star hotel in the West Surabaya area, very good facilities, quite comfortable rooms, spacious and clean bathrooms. There is a play area for children, the swimming pool area is cool, beautiful and shady. Shangrila has always been the best hotel from the past, I stayed in deluxe room
T‍h‍a‍i‍s‍ ‍C‍a‍r‍o‍l‍i‍n‍a‍ ‍1‍4
October 20, 2025
We came from Malaysia and stayed at Shangri-La Surabaya with our baby and family and it was a perfect experience from start to finish. The staff were extremely friendly, helpful, and always made sure we were comfortable. They treated our baby with so much care, even preparing a baby cot and warm water whenever needed.
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
October 19, 2025
Had a very comfortable stay with a great view over Surabaya. The breakfast is huge and offers a great variety. The wonderful staff is doing everything to make the stay special.
3‍l‍i‍a‍n
October 8, 2025
Stay here for family wedding. Everything good, just be ready if they have VIP customer, some facility will be restricted.
F‍r‍e‍d‍e‍r‍i‍k‍o‍ ‍D‍a‍v‍i‍d‍ ‍M‍a‍r‍t‍a‍n
August 5, 2025
Staying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of. The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day. Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city. Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape. Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.
G‍o‍h‍ ‍P‍h‍u‍a‍y‍ ‍Y‍e‍e
July 31, 2025
Excellent service! All the staff go out of their way to serve and make us feel welcomed and special. Keep up the wonderful work.
F‍o‍n‍n‍y‍ ‍S‍i‍a‍h‍a‍j‍a
October 27, 2025
Good hotel to stay here. Happy with the hotel. we will stay there again

Services & Amenities

Outdoor swimming pool
Spa
Executive Lounge
Fitness Room
Bar
2 Restaurants
Meeting Room
Multi-Function Room
Children's Playground
Kids' Club
2 Restaurants
Restaurant 1
Cuisine: Chinese
Restaurant 2
Cuisine: Japanese
More Amenities
Internet
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Front desk services
Languages spoken
Food & drink
Health & wellness
Activities
Public areas
Cleaning services
Facilities for children
Business services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: 14:00–23:00
Check-out: 06:00–12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, cots and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 5 years old and under
Extra cot: Free
Children 6 years old and over
IDR 605,000 per person per night

Breakfast
CuisineWestern, Chinese, Japanese, American, Asian, Continental, Gluten-free, Halal, Italian, Vegetarian
StyleBuffet
Opening hours [Mon - Fri] 06:00-10:00 Open [Sat - Sun] 06:00-11:00 Open
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
IDR 196,625 per person
Children 12–17 years old
IDR 393,250 per person
Adult
Buffet:IDR 393,250 per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 1995
  • Renovated: 2017
  • Number of Rooms: 365
Phone:+62-31-60038888
Email:sur@shangri-la.com
Located in the vibrant heart of Surabaya, Shangri-La Surabaya offers an exquisite blend of luxury, comfort, and impeccable service. It is just 5 minutes away from shopping destinations, such as Ciputra World Mall, about 35 minutes to Juanda International Airport, 20 minutes to the central business district, and 30 minutes to tourist attractions Kota Lama and Tunjungan Street. This elegant hotel is perfectly suited for discerning business travelers and families seeking a relaxing retreat in Indonesia’s second-largest city. The hotel boasts 365 beautifully appointed rooms and suites, each thoughtfully designed with a harmonious mix of contemporary style and traditional Indonesian touches. Guests can unwind in spacious accommodations featuring plush bedding, large flat-screen LCD televisions, complimentary high-speed Wi-Fi, and luxurious bathrooms equipped with deep soaking tubs, rain showers, soft bathrobes, and premium toiletries. Many rooms offer stunning views of the panoramic city view or the hotel’s lush tropical gardens and swimming pool. For those seeking relaxation and rejuvenation, the award-winning CHI, The Spa at Shangri-La Surabaya provides a sanctuary of tranquility. Indulge in a wide range of treatments, including soothing massages, revitalizing body scrubs, and holistic therapies designed to refresh both body and mind. The spa also features a sauna, steam room, and Jacuzzi, creating the perfect environment for total relaxation. Active guests can enjoy the hotel’s extensive recreational facilities, including a large outdoor resort-style swimming pool complete with a fun water slide for children, three professional-grade tennis courts, and a fully equipped fitness center. For families, the hotel offers dedicated kids’ play areas and Shang Junior Kid activities to keep younger guests entertained. Culinary experiences at Shangri-La Surabaya are equally impressive. Guests can savor a diverse range of international and local flavors across multiple dining venues. From elegant fine-dining restaurants serving expertly crafted Asian and Western dishes to casual cafes and vibrant bars offering refreshing cocktails and light snacks, there is something to satisfy every palate. The hotel also provides 24-hour in-room dining, allowing guests to enjoy gourmet meals in the comfort and privacy of their rooms. A sumptuous Jamoo buffet breakfast is served daily, featuring both local and international classics, all made with fresh, high-quality ingredients. Enjoy everything from tropical fruits, fresh-baked breads, and eggs cooked to order, to regional speciaties, and healthy options like whole grains, low-fat dairy, and gluten-free choices- perfect for a balanced, nourishing start. The hotel’s attentive staff ensures a seamless stay with services such as express check-in and check-out, and concierge assistance. Business travelers will appreciate the comprehensive meeting and event facilities, equipped with modern audiovisual technology and supported by professional event planners. Convenient amenities include free onsite parking and an airport shuttle is provided for a surcharge. Whether visiting Surabaya for business, leisure, or a family vacation, Shangri-La Surabaya offers a refined sanctuary where luxury meets warm Indonesian hospitality, promising an unforgettable experience in one of Indonesia’s dynamic cities.

Frequently Asked Questions

What are the check-in and check-out times at Shangri-La Surabaya?

Check-in at Shangri-La Surabaya is from 14:00-23:00 and check-out is by 12:00.

Does Shangri-La Surabaya have a swimming pool?

Yes, Shangri-La Surabaya has a pool.

Are pets allowed at Shangri-La Surabaya?

No, pets are not allowed at Shangri-La Surabaya.

Does Shangri-La Surabaya provide breakfast?

Yes, guests at Shangri-La Surabaya can enjoy breakfast during their stay. Breakfast option(s): Western, Chinese, Japanese, American, Asian, Continental, Gluten-free, Halal, Italian, Vegetarian.

How much does it cost to stay at Shangri-La Surabaya?

Prices at Shangri-La Surabaya may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.

Which airport is closest to Shangri-La Surabaya?

The nearest airport is Juanda International Airport, just about 37 mins from hotel by car (17.6 km) away.

What is the cancellation policy for Shangri-La Surabaya?

The cancellation policy for Shangri-La Surabaya depends on the room type and booking terms.

About This Property

Nearest AirportSurabaya Airport
Distance to Airport26.36KM
Nearest Train StationWonokromo
Distance to Train Station4.34KM
Average Price FromIDR2253384
Hotel Star Rating5