Shangri-La Surabaya
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Sawahan

Shangri-La Surabaya

No.6 of Premium Hotels in Surabaya
Jl. Mayjen Sungkono No.120, Pakis, Kec. Sawahan, Pakis, 60256 Sawahan, Surabaya, East Java, Indonesia
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hotel overview picture
Highlights
Lots to do
Varied breakfast
Free parking
Amenities
Sunbathing Area
Outdoor swimming pool
Sauna
Spa
Massage Room
Executive Lounge
Fitness Room
Public parkingFree
All Amenities
Property Description
Located in the vibrant heart of Surabaya, Shangri-La Surabaya offers an exquisite blend of luxury, comfort, and impeccable service. It is just 5 minutes away from shopping destinations, such as Ciputra World Mall, about 35 minutes to Juanda International Airport, 20 minutes to the central business district, and 30 minutes to tourist attractions Kota Lama and Tunjungan Street. This elegant hotel is perfectly suited for discerning business travelers and families seeking a relaxing retreat in Indonesia’s second-largest city. The hotel boasts 365 beautifully appointed rooms and suites, each thoughtfully designed with a harmonious mix of contemporary style and traditional Indonesian touches. Guests can unwind in spacious accommodations featuring plush bedding, large flat-screen LCD televisions, complimentary high-speed Wi-Fi, and luxurious bathrooms equipped with deep soaking tubs, rain showers, soft bathrobes, and premium toiletries. Many rooms offer stunning views of the panoramic city view or the hotel’s lush tropical gardens and swimming pool. For those seeking relaxation and rejuvenation, the award-winning CHI, The Spa at Shangri-La Surabaya provides a sanctuary of tranquility. Indulge in a wide range of treatments, including soothing massages, revitalizing body scrubs, and holistic therapies designed to refresh both body and mind. The spa also features a sauna, steam room, and Jacuzzi, creating the perfect environment for total relaxation. Active guests can enjoy the hotel’s extensive recreational facilities, including a large outdoor resort-style swimming pool complete with a fun water slide for children, three professional-grade tennis courts, and a fully equipped fitness center. For families, the hotel offers dedicated kids’ play areas and Shang Junior Kid activities to keep younger guests entertained. Culinary experiences at Shangri-La Surabaya are equally impressive. Guests can savor a diverse range of international and local flavors across multiple dining venues. From elegant fine-dining restaurants serving expertly crafted Asian and Western dishes to casual cafes and vibrant bars offering refreshing cocktails and light snacks, there is something to satisfy every palate. The hotel also provides 24-hour in-room dining, allowing guests to enjoy gourmet meals in the comfort and privacy of their rooms. A sumptuous Jamoo buffet breakfast is served daily, featuring both local and international classics, all made with fresh, high-quality ingredients. Enjoy everything from tropical fruits, fresh-baked breads, and eggs cooked to order, to regional speciaties, and healthy options like whole grains, low-fat dairy, and gluten-free choices- perfect for a balanced, nourishing start. The hotel’s attentive staff ensures a seamless stay with services such as express check-in and check-out, and concierge assistance. Business travelers will appreciate the comprehensive meeting and event facilities, equipped with modern audiovisual technology and supported by professional event planners. Convenient amenities include free onsite parking and an airport shuttle is provided for a surcharge. Whether visiting Surabaya for business, leisure, or a family vacation, Shangri-La Surabaya offers a refined sanctuary where luxury meets warm Indonesian hospitality, promising an unforgettable experience in one of Indonesia’s dynamic cities.
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9.0/10
Great
Great location, great service, we have great experience staying here.
All 120 Reviews
Surroundings
Airport: Juanda International Airport
(17.5 km)
Train: Surabaya Gubeng Train Station
(6.6 km)
Train: Surabaya Pasar Turi Train Station
(7.5 km)
Landmarks: GBI Gibeon - Gibeon Church Surabaya
(350m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Deluxe Twin Room Non smoking
4

Deluxe Twin Room Non smoking

2 Single bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
TV
Tea bags
Room Details
Check Availability
Horizon Club Executive Room Non smoking
5

Horizon Club Executive Room Non smoking

1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Bathtub
Refrigerator
Minibar
Room Details
Check Availability
Presidential Suite
5

Presidential Suite

1 King bed
208m² | Floor: 17
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Microwave
Private entrance
Room Details
Check Availability
Horizon Club Deluxe Room
4

Horizon Club Deluxe Room

1 King bed or 2 Single bed
35m² | Floor: 11-12
Has window
Free Wi-Fi
TV
Electric kettle
Bottled water
Wi-Fi in room
Room Details
Check Availability
Deluxe Twin Room
4

Deluxe Twin Room

2 Single bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Private bathroom
Refrigerator
Minibar
TV
Room Details
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Bali Suite
6

Bali Suite

1 King bed
187m² | Floor: 16
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Microwave
Private entrance
Room Details
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Deluxe Room
7

Deluxe Room

1 King bed or 2 Single bed
35m² | Floor: 4-11
Has window
Free Wi-Fi
TV
Sofa
Electric kettle
Bottled water
Room Details
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Executive Suite
4

Executive Suite

1 King bed
84m² | Floor: 10-17
Has window
Free Wi-Fi
Private bathroom
Bathtub
Refrigerator
Minibar
Room Details
Check Availability
Horizon Club Executive Room
4

Horizon Club Executive Room

1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
TV
Electric kettle
Bottled water
Wi-Fi in room
Room Details
Check Availability
Deluxe King Room Non smoking
4

Deluxe King Room Non smoking

1 King bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
TV
Tea bags
Room Details
Check Availability
Horizon Club Deluxe King Room Non smoking
4

Horizon Club Deluxe King Room Non smoking

1 King bed
35m² | Floor: 4-11
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Minibar
TV
Room Details
Check Availability
Horizon Club Deluxe Twin Room
4

Horizon Club Deluxe Twin Room

2 Single bed
35m² | Floor: 11-14
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Private entrance
Connecting rooms
Room Details
Check Availability
Residence Suite
4

Residence Suite

1 King bed
119m² | Floor: 7-9
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Microwave
Private entrance
Room Details
Check Availability
Executive Room
5

Executive Room

1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
Private bathroom
Bathtub
Refrigerator
TV
Room Details
Check Availability
Hide Room Types

Guest Reviews

9/10
Great
120 reviews
Verified Reviews
  • Cleanliness9
  • Amenities8.6
  • Location9.1
  • Service9.3
Average for similar properties in Sawahan
Most Mentioned
AI Summary
The hotel excels in cleanliness, service, and location, with spacious amenities and a rich breakfast. Guests appreciate the cozy beds and attentive staff, providing a satisfying stay. Reasonable pricing is also highlighted.
H‍e‍r‍o‍i‍k‍ ‍J‍a‍k‍u‍b
April 24, 2025
All good. we.are satisfied. We will definitely stay here on our next business trip. Thank you. keep improve. 👍
h‍e‍i‍g‍u‍n
May 21, 2025
Basically, if our company staff comes to surabaya, will stay in this hotel. The hotels is very good in environment.The buffet/breakfast and the basement is perfect. The staff there are all very nice.This hotel is perfect for vacation also business.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 10, 2025
This located in very nice location , accessible to highway easily and their cosy environment, pleasant place for business travellers, their staffs are friendly and knowledgeable
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 1, 2025
The staff in the horizon club were excellent, in particular, Sania was always ready to greet us with a smile and help with our queries. It was a great atmosphere in the horizon club. Breakfast was varied and enjoyable and the hotel has extensive facilities. The pool was not busy and our children really enjoyed it. As others have noted the hotel is dated in places, but staff work hard to keep it maintained. We did have an issue with one of the pillows in our room which was brown due to staining, it wasn’t ideal, we asked for a replacement but the room service put 2 pillow cases on instead. Would definitely stay here again.
E‍x‍p‍l‍o‍r‍e‍r‍r‍r‍r
July 15, 2024
The stay was perfect - excellent service, room, facilities, staff, location, activities. Highly recommended.
M‍S‍B‍S
January 2, 2025
Nice room but the hotel facilities badly needs an upgrading especially the gym. The equipment is so out-dated. Friendly and very accommodating staff.
S‍y‍l‍v‍a‍n‍i
July 22, 2024
Great location, great service, we have great experience staying here.
J‍u‍n‍ ‍W‍e‍i
December 4, 2024
Celebrated my partner's birthday and was well accommodated. Cakes were abundant and balloons were setup before we arrived. Overall, a great experience.

Services & Amenities

Outdoor swimming pool
Spa
Executive Lounge
Fitness Room
Bar
2 Restaurants
Meeting Room
Multi-Function Room
Children's Playground
Kids' Club
2 Restaurants
Restaurant 1
Cuisine: Chinese
Restaurant 2
Cuisine: Japanese
More Amenities
Internet
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 14:00–23:00
Check-out: 06:00–12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, cots and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 5 years old and under
Extra cot: Free
Children 6 years old and over
IDR 605,000 (approx. NZD 62.13) per person per night

Breakfast
TypeWestern, Chinese, Japanese, American, Asian, Continental, Gluten-free, Halal, Italian, Vegetarian
StyleBuffet
Opening hours [Mon - Fri] 06:00-10:00 Open [Sat - Sun] 06:00-11:00 Open
AgeFee
Children 17 years old and under
Free
Adult
Buffet:IDR 393,250 (approx. NZD 40.38) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

Property Description

  • Opened: 1994
  • Renovated: 2017
  • Number of Rooms: 365
Located in the vibrant heart of Surabaya, Shangri-La Surabaya offers an exquisite blend of luxury, comfort, and impeccable service. It is just 5 minutes away from shopping destinations, such as Ciputra World Mall, about 35 minutes to Juanda International Airport, 20 minutes to the central business district, and 30 minutes to tourist attractions Kota Lama and Tunjungan Street. This elegant hotel is perfectly suited for discerning business travelers and families seeking a relaxing retreat in Indonesia’s second-largest city. The hotel boasts 365 beautifully appointed rooms and suites, each thoughtfully designed with a harmonious mix of contemporary style and traditional Indonesian touches. Guests can unwind in spacious accommodations featuring plush bedding, large flat-screen LCD televisions, complimentary high-speed Wi-Fi, and luxurious bathrooms equipped with deep soaking tubs, rain showers, soft bathrobes, and premium toiletries. Many rooms offer stunning views of the panoramic city view or the hotel’s lush tropical gardens and swimming pool. For those seeking relaxation and rejuvenation, the award-winning CHI, The Spa at Shangri-La Surabaya provides a sanctuary of tranquility. Indulge in a wide range of treatments, including soothing massages, revitalizing body scrubs, and holistic therapies designed to refresh both body and mind. The spa also features a sauna, steam room, and Jacuzzi, creating the perfect environment for total relaxation. Active guests can enjoy the hotel’s extensive recreational facilities, including a large outdoor resort-style swimming pool complete with a fun water slide for children, three professional-grade tennis courts, and a fully equipped fitness center. For families, the hotel offers dedicated kids’ play areas and Shang Junior Kid activities to keep younger guests entertained. Culinary experiences at Shangri-La Surabaya are equally impressive. Guests can savor a diverse range of international and local flavors across multiple dining venues. From elegant fine-dining restaurants serving expertly crafted Asian and Western dishes to casual cafes and vibrant bars offering refreshing cocktails and light snacks, there is something to satisfy every palate. The hotel also provides 24-hour in-room dining, allowing guests to enjoy gourmet meals in the comfort and privacy of their rooms. A sumptuous Jamoo buffet breakfast is served daily, featuring both local and international classics, all made with fresh, high-quality ingredients. Enjoy everything from tropical fruits, fresh-baked breads, and eggs cooked to order, to regional speciaties, and healthy options like whole grains, low-fat dairy, and gluten-free choices- perfect for a balanced, nourishing start. The hotel’s attentive staff ensures a seamless stay with services such as express check-in and check-out, and concierge assistance. Business travelers will appreciate the comprehensive meeting and event facilities, equipped with modern audiovisual technology and supported by professional event planners. Convenient amenities include free onsite parking and an airport shuttle is provided for a surcharge. Whether visiting Surabaya for business, leisure, or a family vacation, Shangri-La Surabaya offers a refined sanctuary where luxury meets warm Indonesian hospitality, promising an unforgettable experience in one of Indonesia’s dynamic cities.

Frequently Asked Questions

What are the check-in and check-out times at Shangri-La Surabaya?

The check-in time at Shangri-La Surabaya is 14:00-23:00 and the check-out time is 12:00.

What amenities and services does Shangri-La Surabaya have?

Shangri-La Surabaya has the following amenities and services: Sauna.

Does Shangri-La Surabaya have a swimming pool?

Yes, Shangri-La Surabaya has a pool.

Are pets allowed at Shangri-La Surabaya?

Unfortunately, pets are not allowed at Shangri-La Surabaya.

Does Shangri-La Surabaya provide breakfast?

Yes, guests at Shangri-La Surabaya can enjoy breakfast during their stay. Breakfast option(s): Western, Chinese, Japanese, American, Asian, Continental, Gluten-free, Halal, Italian, Vegetarian.

How much does it cost to stay at Shangri-La Surabaya?

Prices at Shangri-La Surabaya are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Which airport is closest to Shangri-La Surabaya?

Juanda International Airport is the closest airport to Shangri-La Surabaya, and it is about 37 mins from hotel by car (17.5 km).

What is the cancellation policy for Shangri-La Surabaya?

The cancellation policy for Shangri-La Surabaya varies depending on the type of room and booking conditions.

About This Property

Nearest AirportSurabaya Airport
Distance to Airport26.36KM
Nearest Train StationSurabaya Gubeng Train Station
Distance to Train Station6.59KM
Average Price FromNZD241
Hotel Star Rating5