Georgina P
January 15, 2024
We stayed at the Hotel Spendid over Chritmas 2023 and it was excellent! The Splendid is a typical & very cosy Alpine hotel in a beautiful town. From the minute we arrived we were warmly welcomed by the proprietors and this set the tone for the rest of the week. The hotel was beautifully and tastefully decorated for Christmas. Communal areas and bedrooms were spotless on arrival and beautifully serviced throughout the week. The spa and pool were complemented with mood lighting, plenty of seats/loungers and an actual bar! The bar area was roomy and arranged in such a way that groups could be together yet not crowding others, and it was perfectly pitched between chilled out daytimes and social evenings. The terrace was a gorgeous sunny spot with blankets thoughtfully provided for when the sun dipped behind the mountain. The restaurant was light and airy and managed efficiently. There was a great choice of meal options, plentiful portions and both breakfast and dinner were absolutely delicious. The ski locker was easy to access and had plenty of room for both equipment and guests. It was our first Christmas Day abroad and the staff made it so very special. From heartfelt "Bonne Natales" to discretely clearing away wrapping paper at breakfast to the sumptuous gala dinner it was a magical day. We were so impressed by the attention and attitude of every single member of staff. Without exception they were engaging, happy, fastidious, eager to serve and made us feel very special. Nothing was too much trouble. They were always jolly, always smiling (even when we forgot what we ordered for supper every single night!), always made time to chat and did everything they could to make our holiday happy. It was obvious that they genuinely enjoyed hosting and that they wanted guests to relax and enjoy themselves and the company of those they were with. There were countless "above and beyond" moments. For instance, we were allocated the room adjacent to our children's, we were seated with others in our group for meals, they drove my elderly father to and from the coach to save his legs, they were happy to offer the little ones other meal options, they sourced coffees and snacks even when the bar was shut, we had welcome chocolates on our pillows. We had some injuries in our group and they helped us enormously with practical support such as transportation from the medical centre, medical translations, carrying things, moving furniture to accommodate injuries, offering us alternative things to do when not fit to ski and generally just seeing to our needs. They were wonderful at checking in with us & making sure we were ok, offering kindness and care when things felt really difficult. This is a hotel where every single member of staff welcomes and embraces, serves and cares. You are made to feel like one of the family and the hotel feels like a home from home. We loved it!