Howard Johnson by Wyndham Pattaya JC

Sharing my own experience while staying at Howard Johnson by Wyndham JC Pattaya - Starting from driving to drop off my stuff to check in, entering the accommodation, there was no parking space, with 1 security guard who did not inform or have any signs that I had to park at the parking lot, causing many cars waiting to check in to have to back up because the parking under the building was full, and in front of the accommodation, only 1 car could be parked to drop off my stuff. - Arrived to check in at 2:00 PM, had to wait because the receptionist said that "Most rooms are ready for check-in from 3:00 PM onwards", causing me to have to sit and wait because I arrived at 2:30 PM. And when it was 3:10 PM, no officer came to inform me of anything. I had to walk in and ask myself if I got a room or when I would get it (fortunately, when I walked in to ask, I got a key card, but when I entered the room **it turned out that I got the wrong room type and there were pet supplies in the room, which I booked a king-size bed with breakfast, no pets, causing me to walk out and inform the receptionist*. The staff looked bad and did not have any answers. The staff turned to talk to each other and said "Oh, there was a change, why didn't you fix it in the system?", which made me stand there without any answers from the staff. From not getting an answer We felt bad for ourselves, so we had to walk and wait. After waiting for almost 10 minutes, no one came to inform us of anything, so we had to walk over and ask ourselves when we would get a room. - As usual, the receptionist gave us the key card and did not provide any service. The receptionist only said, "The room is on the same floor." and no staff walked us there. We had to carry our bags to change rooms ourselves. - We entered the room, took off our shoes, and found that the floor made our feet very black. We went in to wash our feet, came out, and walked in the room. Before going to bed, we looked at our feet and found that they were very black. We were not sure if the floor was clean enough. ***No Duty Manager came out to solve any problems, so the receptionist had to solve the problems himself. The Duty Manager did not come out to do anything.*** - In the morning, we had to go to the Bayphere Hotel Pattaya JC restaurant. The breakfast we bought had to be eaten in another building, which was 200 meters away. However, there was a shuttle bus to the breakfast room. It turned out that the staff informed us that 2 people had already come to eat in the room number we were staying in, and asked if we, the customers, had already come to eat. We confirmed that there were only 2 of us staying there and they had not come to eat yet. We assumed that this was a mistake that continued from the wrong room since yesterday. The receptionist did not inform the restaurant, so we had to wait to check, which made us feel bad since morning. But it's strange that there were already people eating in our room. - The restaurant was very crowded, and there was not enough food. In addition, the dining area had to be expanded to the area that was under construction and renovated, which is a dangerous area, but they still arranged a table for us to sit at, which is very inappropriate. - Finally, I would like to say that the hotel should improve its service. If I encounter this kind of service, I will not recommend it to anyone I know and will not come back to stay here again. Read the old review from 2 months ago that praised the accommodation, it is very different from what I experienced.