Bassiana Hotel es Etterem

A friend and I stayed one night. The rooms were clean if a little old fashioned. My room has a nice view but was very hot, I think because the blind to cover the skylight was broken. I can cope with a bit of heat but it would be unbearable for many. My friend was also hot but couldn't open her window as it faced the main road. Breakfast wasn't amazing but we were probably a bit spoiled from our Budapest hotel. In the morning, my friend felt unwell and arranged to pay extra to stay until 2pm. I went to the spa and came back for lunch. The restaurant was closed so I left to go somewhere else but they stopped me saying my friend had left without paying. I said she was still in the room, rang to speak to her, but they insisted. By the time she had packed and dressed and come down, it was too late to go anywhere else (we had a taxi booked) . They did apologise, but when we ordered a bottle of water, we had to pay for it.

The hotel is perfectly located next to the arboretum. The sights of Sárvár can be reached in minutes. The room is spacious, clean and well equipped. There was a tape on the toilet indicating disinfection. The wellness is first class, you can also swim in the outdoor pool. The breakfast is delicious and plentiful.

The hotel has a good location and the rooms are comfortable and clean but need a little refurbishment. staff is OK but a little amateurish. breakfast is great but half board dinner was a disappointment. It is a wellness hotel and we did not get bathrobes, plus the masseur/se was only working on Saturday during the long weekend we booked. No value for money at all (it was not cheap…). there was no decent shampoo - this is my personal problem, surely, but was a frustration on top of all.