Guest User
July 27, 2025
A stunning resort and impeccable grounds, but terrible service. Our beachfront “Residential” cabana is absolutely stunning. The resort is on a private peninsula and our cabana has beautiful furnishings and a gorgeous private infinity pool looking out a pristine private beach. Absolutely 100% on setting, ambience, and amenities. Unfortunately, our service experience has been terrible. Upon arrival, my husband booked an 8:30 a.m. tennis session with a pro. He got rackets at the front desk at 8am and was told the Pro would meet him at the court. He got to the court at 8:15 and waited until 9am and the tennis pro never showed up. We let the front desk know when we returned the rackets and they eventually followed up with us to let us know that the tennis session had been scheduled for 11:30pm. That is absolutely ridiculous…nobody wants to play tennis on vacation at 11:30 PM at night. We also had terrible service at breakfast. Our kids enjoyed the breakfast buffet, but all we wanted to order was tea & coffee. We waited and waited for a server and finally stood up and asked the server assigned to the deck…and were told “just a minute”. We continued to wait almost 20 minutes before another server finally appeared to order from. Next, we headed to the beach side pool at which we were told we had to pay €5 for pool towels. We have never stayed at a hotel or resort where one has pay for pool towels. Beautiful location, but abismal service. At this price point, excellent service is a must.