Guest User
July 24, 2025
Very poor service attitude
I am a girl with two children and two suitcases:
1. The front desk told me that there is no luggage service and I need to carry my luggage by myself. I asked what the concierge service you wrote is? He said that they just don't help with luggage;
2. They told me unreasonably and arrogantly that you should either not stay, I said yes, I will leave immediately if you refund the money. He said that if you don't refund the money, you can just leave;
3. It is far from Interlaken, and the transportation is not convenient, so it is not recommended;
4. I am a girl with two children. The platform says that an extra bed can be added, but Ctrip helped me negotiate but they still refused to add an extra bed. They insisted that I book a quadruple room, which costs 1,000 yuan more per night;
Paying money but not getting the corresponding service is the most annoying thing.
I don't know if Ctrip will rectify it.
5. It is very uncomfortable to have no air conditioning on the top floor in summer, and the small refrigerator is broken, which caused the milk I bought to go bad and I almost ate ****.
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