Sherida
March 11, 2024
I don’t generally post negative reviews but traveling with a family of 4, I booked this property specifically because it could accommodate us comfortably. Had booked king room with a kitchenette and a pull out couch. I called twice to confirm the room. After checking in and arriving at the room, I was informed the room type was not available. No pull out couch or kitchenette. I had to seek persistently seek out bedding, towels. There were sticky traps in the room and we had an encounter with a cockroach. On the 3rd day we requested the room to be cleaned. That only consisted of taking out bathroom trash and taking but not replenishing bath towels! In the end we were given pool towels. On the plus side, staff are friendly, apologetic but not amply staffed to support guest needs with housekeeping.