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Holiday Inn Express & Suites Sarasota East - I-75

Holiday Inn Express & Suites Sarasota East - I-75

3.7/599 Reviews
I booked a room before hurricane Ian because hotel is away from storm surge area and my condo is in zone b. Unfortunately, I only got to use your amenities briefly before a power outage took away electricity for most room lights and hall lights, tv, a/c, elevator, coffee maker, refrigerator, microwave, internet, etc. Not a single outlet to charge phones. The staff managed breakfast since they had power in one room and one tv was on in the lobby. Your manager said it was FPL fault. Before that, only one elevator was working. A staff person said one had been out at least 4 months. This seems like neglect. When Ian was nearing, the wind popped a window and the latch would not hold. Maintenance problem? At least there was quick response and a staff person drilled hole to put in hardware to fasten it closed. All power went out on Wednesday ~ 2, due to the storm for sure this time. Thursday am the staff put together a reasonable cold breakfast in mostly darkness. I was surprised that the hotel did not have more than a few battery lights for lobby and breakfast area. This is Florida, even smaller storms often cause outages and the need for lightning is something that should be anticipated. About $50 to $100 worth of little led battery lanterns would have helped a lot. The stairwells were so dark and unsafe also. I think this is also neglect.

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