Hotel Dodona

We arrived here to be told that there was no booking in our name even though I had a confirmation email from *******. I had also been in contact with the hotel owner on various occasions leading up to our arrival with questions about getting to the hotel and car hire etc. He always replied and gave me the information I was asking for. So after all of this how comes they no nothing of our booking? Here's the reason; they knew exactly what they were doing to us as they then said they did have a room available, it was a twin with a balcony and sea view. Guess what? Exactly the room we had booked through ******* but they wanted another 164€ more than the agreed price we had booked a full 10 months in advance of travelling!!! This was nothing but an outrageous scam to con us out of more money! We had been up since 2am and travelling all day so we decided to pay the money and contact ******* thinking they would speak to the hotel owner and sort it out for us. Nothing was done, they were completely useless and they let the hotel owner get away with what he did to us, they kept telling us to sort it out ourselves even though they made the booking. Needless to say I advise anyone NEVER to use ******* as their confirmation of booking and price was nothing short of worthless! The hotel itself looks nice to the eye but is far from it. Here is a list of all the half finished, dangerous and hazardous things we encountered that would not pass a Health and Safety check anywhere in a European country. In no particular order; We had a pipe coming from next door through the wall onto our balcony, we had mould all over the shower cubicle, the toilet roll holder was hanging off the wall, there was no lock on the balcony door meaning anyone could enter and further highlighting the fact there was no safe in the room exposing our belongings of value. The toilet door had no lock on it and it stank every time you walked back into the room. This was obviously apparent to the hotel as the maid used to put bleach down it every morning. Only one of the two flush buttons worked on the toilet, the shower plug hole was wrapped in hairs from previous guests, the shower head was filthy dirty, the beds were cheap and uncomfortable giving me a back ache every day, and even though it was a twin room it only had one sun bed on the balcony. In the room itself there were no tea or coffee making facilities and the TV had no signal and had exposed wiring at the back. In our corridor there were multiple areas of exposed wiring hanging down from either the walls of the ceiling. Outside the pool area was just as hazardous with one set of stairs where you enter the pool that had one of the handle bars missing and a big exposed hole in the flooring where it should have been drilled into. The pool itself was dirty with lots of insects dead on top of the water every day along with dirt and sand on it's base. There were suction holes on the pool walls that were exposed as they had no caps fitt

This hotel is in a great position outside Sarande. As it’s beachfront there is a lovely cooling breeze. It has a large well kept pool area and, for the first week of July, wasn’t busy so sun beds were easily available. The rooms are OK but my AC was an old unit and noisy. The shower was walk in but badly fitted controls. The bed was comfortable. The balcony was small and lacked a table. The daily maid service changed the over sheet and towels daily, totally unnecessarily. I would have preferred to indicate when I wanted the towels changed. We bought beach towels during our stay as the hotel doesn’t provide this service. They also lack a laundry service. However, the food was very good value and we enjoyed eating and drinking on the terrace in the day and evening. The staff were very friendly and helpful. There is a lift. I would be happy to return and stay again