Santa Quaranta Premium Resort

Read so many bad reviews that I was really concerned about coming here but was very impressed! People just need to go into their stay with an open mind. Albania is still developing with its tourism, and it’s all still very new to them. Yes, things are a little bit rough round the edges with some snags, but the rusting is to do with the platform by the sea. The steps are perfectly safe and as long as children are supervised, I don’t see the issue. Breakfast was likely a typical Albanian breakfast. No, there’s no toaster but there’s plenty of other options and people should just be mindful that they’re in a different culture. Staff were lovely, made a real effort and spoke good English. Room lovely. Pool and private sea areas were amazing. Quite a few local restaurants, we enjoyed “Appetite”. The hotel bar/restaurant are lovely with incredible views. Don’t be put off by the negative reviews and go in with an open mind. This country is really trying!

The hotel is really nice. The room, with great AC, was pretty small but nice since we didn't spend much time there. All rooms seem to have balcony with view out over the ocean. The service was really good and all personal very helpful. We went there in the beginning of September. That we can recommend since there aren't many tourists that time of the year. The sun beds in the hotel area are all included and the same with the bath towels. That's nice so you don't need to spend extra money on those things. They accept both cache (LEK, Euro, US Dollar) as well as credit cards. So over all this is a really nice hotel to stay at. There is maybe only one drawback and that's the distance to the city center. But a taxi to the city center is quite cheap (1500 LEK).

The private beach is nice, clean and good for families with kids. There is also a playground for children, as well as a fast food and a restaurant. The staff is incredibly kind, and the food (and cakes) in the hotel restaurant is top tier. After a week with luxury on Santa Quaranta, we know for sure we will be back. By far one of the best hotels in Saranda.

I have been to many resorts and traveled a lot but santa quaranta resort was one of the best i have been . Everything was perfect in every detail. The staff was very friendly and helpful to help you with every thing you required. Not to mention the beach bar which thr atmosfer was ⭐️⭐️⭐️⭐️⭐️

ABSOLUTELY TERRIBLE!! I have traveled all over the world, stayed in various hotels (5 stars and below) and I have to say that this is the worst hotel I have ever stayed at. I can’t even comprehend how it is classified as 5 stars. Terrible service. The reception staff are extremely rude and restaurant service is beyond terrible. Waited over an hour for our meal when the restaurant wasn’t even full. Initially they didn’t have our reservation when it was all paid for, but then solved the issue by giving us the two rooms above the restaurant and the reception. Additionally the rooms were next to the breakfast restaurant, so starting at 7:00 all you could hear were screaming children, plates, etc… at night it was also impossible to sleep between the squeaking door at the reception and the loud noise coming from the restaurant until 2 am at the minimum. We asked to change room, but they told us none were available and offered no other solution. Anyways rooms were extremely outdated, dirty, covered in bugs, broken showers, small, and definitely not like the images online. To add on the pool area is rusted, warn out, has loose screws. One of the set of stairs can even be used because it is broken and covered in rust. How is this possible in a 5 star summer resort. Unfortunately the list goes on. The hotel is surround by trash which is very much visible. There is a type of landfill on one side of the hotel with old truck, old beach beds, and other trash. It stinks. On the other side tables, chairs, etc and you can see the cooks smoking and playing with their kids during meal times. This is not something you should see as you enter a hotel. Now onto the breakfast, extremely basic for a 5 star resort. There wasn’t even a toaster or butter available. Food was not good and terrible quality. Breakfast facility looked dirty. To finish off We were meant to stay five nights (we fully paid for) and left after 2 nights back to dhermi where there are nice hotels and beaches. At the checkout they didn’t even ask why we left early, but instead were very concerned with making sure we hadn’t used anything from the mini bar in both rooms. This is not at all what I expect from a 5 star hotel. When I pay the price of this I expect good service, good rooms and overall an excellent experience. NEVER AGAIN, and please save yourself the bad experience.

Listed as 5 star but no where near that rating from me Great room with great Veiw Disappointingly no tea or coffee supplied In premium rate room Did arrive after request made at front desk after day 3 Breakfast average and served up at once hence cold eggs if you arrived later Staff at breakfast did not have a clue about customer service in a 5 star hotel and his out of site unless collection of waste and plates Probably paid very little so can understand why such poor service Never tried dinner or lunch so can’t comment , but no where any where to encourage guests to stay and eat The hotel is very clean and female staff kept busy cleaning all day I am aware that this is probably one of the best hotels in area , but be aware not good customer service A disappointment as was looking forward I suppose if you pay your staff low wages then they won’t get the training to supply the service expected in such a resort