HOTEL MYSTAYS Sapporo Nakajima Park

Convenient location near Nakajima Park and subway. Friendly staff, clean rooms, and spacious with comfortable beds. Good value breakfast. However, some duplicate content has been omitted for clarity.

Sort of an evil property by Mystays standards, which is a shame as the location and layout of the rooms are great. I had a business meeting in Asahikawa one of the days, so I emailed the hotel that I needed a 2PM checkout, they responded that 1PM is the latest allowed for 2000 yen per hour (double the industry rate). The train was sold out so I wasn't able to reach back to the hotel until 1:45, I kept in touch and emailed them to advise them of my check out status, but the staff was so mean to me after this incident, they acted like I was a criminal and refused to store my luggage the next time I checked out. I understand that I broke a protocol, but that was out of my control, and I still paid a lot of money, actually the 6,000 yen I was forced to pay was more than the cost of the room for another night. The staff at this Mystays need to understand that they work in the hospitality industry. Things like this can happen sometimes, but when you treat your customers in a hostile way like this, it reflects badly on the entire company. Mystays is owned by private equity out of the middle east, so I understand why the late check out is 2X as expensive, but the service should NOT be more hostile because of this. If anything they should be nicer to the customers. Because this ruins your reputation and people won't stay there anymore.

Near to train station ! Staffs are friendly and helpful . Good breakfast buffet.