Best Hotels near Donguri Park, Sapporo

The service at the front desk was very good. My friend lost her mobile phone. The girl at the front desk was very helpful in helping to translate and contact. Finally, she helped my friend find her mobile phone. The accommodation environment is also very good. I will choose this hotel next time. Finally, thank you for your service!

We had a terrible experience with the services that the free bottled waters were only for IHG members and we are NOT informed beforehand or while we checked in. And the hotel officers were really indifferent when we tried to communicate about this isssue. We were told “NO one could get bottled waters unless he/ she is a IHG member”. We haven’t been treated so around any hotel in Japan or in the world under any hotels groups. This could be the worst experience we had over a small issue due to the ill communications with hotel service team. Very disappointed on such discriminating hotel policies and we would not be able consider IHG group in Japan anyhow. It was a cozy hotel with good location. But facilities are aged.

Cancel the other hotel to continue stay for total of 4 days. Due to lazy to move from each hotel to each hotel under the snow period. But regret it. Because I don’t feel welcome by the staffs at all. They not willing to go for extra mile to assist on storage luggage. Not willing to have more customers service with guests. Don’t think will return to this hotel again. There are more choice surrounding this area. Weak point is; room have to sound proof. Wear earpiece as the top room/ corridor can be very noisy/ staffs not friendly

Hotel was quite good. But a bit cramp for 3 person in a room. Only had a small place to walk and could not open the luggages properly.

I recently had the pleasure of staying at this hotel and overall I was impressed with the cleanliness, prime location, and the modern feel of the rooms. However, I feel compelled to share a concern regarding the staff's attitude during my stay. It's a shame because I believe this hotel has tremendous potential to offer an exceptional guest experience. The negativity from the staff had a noticeable impact on my overall satisfaction. On a particular occasion, I overheard two staff members conversing in Japanese in front of me. To my surprise, their discussion included a negative comment about my request for water, despite a prior assurance from another staff member that I could request water at any time. This incident was disappointing, as the unfriendly demeanor of the staff members not only contradicted the positive image of your hotel but also left me annoyed and upset as a guest. Understanding the language used in the conversation only added to the unfortunate experience.

Location is superb. 5 minutes walk to Odori Station with full metro connection. Also near Odori Park and TV tower. Room size is just be right for 2 but for too small for triple sharing. Airport Express bus stop is also a few minutes walk away. My ceiling lights above writing and coffee table were out of order, informed receptionist and the answer was negative, means it's always like that. We brought our own toothbrush instead of using those provided but was taken away by the housekeeper. We replaced it but the next day again they disposed it. Otherwise the hotel is ok to book.

Former 々 I stayed for 2 nights with a high-rated review. The staff was very friendly, the facilities were substantial, the cleanliness, the breakfast buffet and the word of mouth were wonderful. I think it's a quality that's not surprising even if it's double the price. If I dared to be worried about only one point, there were group guests who seemed to be salaried men and students of sports club activities, but they talked loudly in the bathroom or sauna, and after the sauna, they didn't even hang water. I'm in the cold bath I saw several insane people, such as making noise in the hallway. I think this is not a hotel problem, but a customer problem, but on the assumption that some people are such insane, they should be warned especially to group guests at check-in. I hope you will write an easy-to-understand note in the bathroom. I will use it when I go to Sapporo again. Thank you very much.

We visited Sapporo for the snow festival in Feb 2020. We selected the Leopalace based on location/price and reviews. On arrival, due to the weather and late night we decided to take a taxi to the hotel, this cost about Y1000. (after our stay it was fine weather, so we walked back to the JR station which took about 15 minutes). NB - neither my wife or myself speak Japanese, just a few phrases. Check in at the hotel was easy and straight forward, and we were directed to lifts behind reception. Our room was clean and spacious by Japanese standards. We chose not to book breakfasts, we were there for the snow festival so there was a huge variety of fresh market style food available. The hotel was a very short walk from the main avenue where the festival is held. There is 7/11 located on the corner of the hotel and also a long shopping arcade a couple of minutes walkaway. We wanted to use the hotels spa facility which is shown to be on floor 9. we put on the robes provided but having taken the lift up to floor 9 we found only bedrooms. so we called reception and mistakenly asked for direction to the onsen (we should have said public bath) because we asked for the wrong thing we were told the hotel does not have an onsen and then they hung up the phone. So I changed in to regular clothes went to reception and eventually worked out that the only way to the spa was via another lift in reception. Because we had to walk through reception we elected to wear regular clothes which was fortunate because eonce we found the spa area there were large signs telling you in English) not to wear your robes in reception, of course by the time you read that in the spa you would have already walked through reception. I don't mind if there is little English signage but if you take the time to have English translations put them where they can be of use - IN THE ROOMS. (oh and you need to take the towels from your room to use in the spa too) . We found the room temperature very comfortable and both slept well during our stay. We asked the reception to make a dinner reservation for us at a popular restaurant for our second night, this took a little while as initially they assumed we wanted to book into the hotel resturant, but once we passed this confusion they reception were very helpful. Making sure we had our booking reference and even showing us on a map where it was (even though we already knew this). Other than the phone call about the onsen/bath we found the reception staff very friendly and willing to help.

The room is very new. The hotel is not in the city center, but it is not far from Odori and the station. There are shopping malls where you can eat and watch movies nearby, which is very convenient. You can also walk to Nijo Market and Hokkaido Shrine.

Great location and near train station and several shops and restaurants. Modern and nice hotel. Has a restaurant at the 2nd floor where check-in area is also located. Check in and check out were fast. Hotel staffs were generally friendly and accommodating. Left my jacket in the room and came back for it and got it. Downside: No daily cleaning of room but you can request for supplies like water and toiletries and new towels. We also requested for a late check-out but staff on duty was not very friendly and turned down my request even after explaining my side (we woke up late) and despite staying and paying for 5 days. It’s good someone who looks more senior staff heard me and allowed us to check-out 30 min later than usual check-out of 11am. Thank you The Knot Sapporo!