Guest User
February 15, 2024
Beware of scammers! After a 650km journey I discovered that the room had already been rented! It then turned out that the room had been rebooked for 2025 (!) instead of 2024. I then had to spend the night in the car and celebrate my birthday here. When I complained, they said that it was my problem and that I could come next year. No money will be refunded. THAT IS ABSOLUTELY RUDE! Since other guests had exactly the same problem, I assume that this is done systematically in this filthy place. I have booked hundreds of hotels, but nothing like this has ever happened to me. My credit card insurance then refunded the amount in full, so at least I didn't suffer any financial loss. First of all: If the answer is the excuse that I made the mistake, it just proves what kind of owners they are, who obviously need the money so badly that they cheat the guests. Room: 1
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