Enigma - Nature & Water Hotel

This hotel is quite isolated, which makes the stay very relaxing, the breakfast is good, they were always restocking products and the best part was undoubtedly the service, which was very welcoming. The hotel lacks some maintenance, however the stay was excellent.

It has a beautiful view, it has several solar panels which could show concern for the environment, it has mobile homes to house employees which could show social concern but in reality are just economic concerns to have cheaper energy (since the investment had support from the European Regional Development Fund) and workers available without training them (the lack of training is very visible) or supervising them. It is obvious that all the investment in this hotel will be wasted due to the poor operational management. It starts with the arrogance of the Director, who is poorly educated and has no profile for the role and translates into countless management failures that result in a Customer score far below the market average, for example, on Booking, despite having a very high review on Google. positive but the person who made the comment was the hotel itself (see photo), strange!!! BREAKFAST: There are no tongs to remove food from the counter as they want Customers to use only one tong per person. Result: many people use their hands and, even when using tongs, they contaminate the entire food, there is dirty fruit with fresh cheese, dirty bread with chocolate, dirty bread with scrambled eggs and, more seriously, bread flour in the ham, in the fruit etc, contaminating everything with gluten and lactose. I explained the situation to the Director and she was arrogant, ignoring the situation, despite the hotel having confirmed in the reservation that it would provide gluten-free products at our request, which on the first day did not even happen because the Director had left these products locked and only he would be at the hotel the next day, the employee said. - CLEANING: on the first day when I returned to the room at 3pm, they had not cleaned the room, I called reception and they said that cleaning could be done until 5pm, I declined as I wanted to rest. The towels are not white, they are already yellow because they are so dirty. It's also strange to see a cleaning lady sweeping the patio onto the grass (next to the pool)! - WC: no ventilation, water from the shower comes out through the door, we have to put the towel in which gets soaked and never dries, there are no holders for towels or tissue paper, no magnifying mirror and no replacement of amenities (they left us with a small piece of soap for 4 days for 2 people). The toilet flush didn't work several times and we had to use a trash can to collect water from the shower (we chose not to complain anymore due to the Director's arrogance)! - ROOM: it's strange that there is a code on the doors that shouldn't work because they gave you a key and a card to turn on the lights, there's only a mirror in the bathroom, the AC doesn't allow control and the room had an oven! - BALCONY: broken glass guard, creates insecurity as the fall would be more than 5m, they were also broken in other rooms. - RESTAURANT: staff with little training, we ordered dogfish that was HIGHLY SALTY, with a very salty sauce and even rocks of salt on top, clams frozen like chewing gum and with no flavor, we ordered gin and tonic and bacardi