Guest User
January 31, 2023
I asked for nearby rooms with wide views (assumes a balcony overlooking the river, having mentioned this in the phone call that was made to confirm the reservation), on a date when there were still many reservations open, with characteristics similar to the request. They mention that as it was made through a platform, requests are not fulfilled in the same way, giving preference to those made at the hotel, reserving the best rooms for these situations. The rooms that were given do not have a balcony (according to the advertisement images), they are very small, with no wardrobes (only crosses), nor a minibar fridge. Uncomprehensive and unfriendly service. The pool does not belong to the hotel (as is implied in the advertisement), it is a municipal river pool (?), with no treated water, being shared with the community. Very poor cleaning, the ceilings are not clean, there are spiders in the bed and cockroaches on the floor. The only positive note: breakfast.
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