Guest User
January 11, 2025
We stayed from 23.12.24 to 06.01.25. Our first observation is with the maintenance/cleaning of the air conditioning pipes in the rooms. Through the gap, we were able to photograph the enormous layer of dust covering the pipes, a real sight. Also regarding Mrs. Keila, from the restaurant, an impolite person, she treated me rudely when I went down to the café with a slice of pizza that I had ordered the day before. He explained that it was a rule to avoid cross contamination. The reason is, indeed, fair, but no rudeness was necessary. I even thought she was going to throw me out of the room... And on another occasion, our six-year-old daughter had her legs folded up on the sofa in the café and, once again, she rudely told us that it was forbidden. Likewise, the message could have been delivered more politely. Zero points for her. On the other hand, Mrs. Sayuri, also from the restaurant, is a kind, polite person, and deserves a ten out of ten. Another fact that surprised us was to learn that the hotel does not have anyone to help carry your bags when you arrive or bring them from the apartment when you leave. I am elderly, my wife is 50 years old and we have a 6 year old daughter, and the hotel, due to its size and movement, should have this service. In any case, they did help us on both occasions, but they explained that this service is not available. The breakfast does not match the standard of the hotel, we found it weak, especially the bread, which turns into toast and no longer seems fresh, from the day. Papaya turns into jelly and there are only two types of jelly (papaya and guava), two types of cheese (white and mozzarella), salami, ham and turkey breast. The apartment, the cleanliness, the location are very good, but we were left without a bar of soap for bathing, and there is no liquid soap in the shower, only 2 in 1 shampoo and there are 2 types of towels: thin or thick. We had to ask to receive a thick towel.
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