Guest User
August 13, 2024
I used their laundry service two days before I left. In addition to the price being too expensive, there were also overcharges. I immediately took the invoice to the front desk to negotiate a refund, but after the front desk staff confirmed the overcharge, I Due to a system failure, they did not process my refund right away. They took my invoice away and said they would send me a new invoice via email and that I could get a refund on the day of check-out. However, the front desk staff on the day of check-out They continued to tell me that my refund would be arranged within three days due to system failure, but in fact I did not receive either a new invoice or a refund, and I sent them an email and received no reply.
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