Verified traveler
February 18, 2024
First room they sent me to smelled badly of smoke, obviously previous occupant had smoked inside of it even though this is a non-smoking hotel. I pointed this out to the Maid who was in the room next door, she was oblivious to this obviously a smoker herself. Also the room safe did not work. Immediately went back to reception and asked for a different room. This room was better but it had a high jacuzzi type bathtub and it was difficult for me to get in and out of due to a bad knee.during my stay. Breakfast was not that great, food was not kept warm is was always cold and limited selection. Staff was nice and laundry service efficient. The area the hotel was located in "Brooklyn Novo" is a nice safe area with many restaurants nearby. Can recommend the area. Would I stay at this property again next trip, maybe, but may look for an alternative property close by.