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5 star

Hotel Emiliano
4.6/549 Reviews

Hotel Emiliano

Zona Oeste Sao Paulo|1.02km from Artespaço
We stayed in Emiliano in pre-pandemic times and considered it a perfect hotel for a city stay. Just for the sake of it, if I want to think what else to wish them to do for the rooms and from the point of view of service and I can’t figure it out. And it isn’t easy to get me to say something like this. So, this time when we had to spend less than 24 hours in Sao Paulo and even landing in GRU after midnight we decided to spend about 1 hour to get to Emiliano and 1 hour back next day rather than staying in any of the hotels close to the airport. Their rooms and service are worth it and we were sure we will have a good rest before hitting the road again. We were wrong about the rest. After usual check-in procedures were finished, the receptionist suddenly told us: “yes, and one more thing: tomorrow from 11:00 a.m. there will be noise, we are renovating the spa”. It didn’t promise anything good, but, OK, there are different types of noise and there was nothing we could do standing in front of Emiliano reception at nearly 02:00 a.m. anyhow. Exactly at 11:00 a.m. next morning mayhem started. Not just some noise. It was breaking the walls with the whole building shaking. Not possible not only to sleep, work (and I do need to do some work on a computer every morning), impossible to stay in a room. Forget about further resting (and we had a couple more hours). Of course, every hotel needs regular renovations to keep up its level. But if you are planning works of this magnitude – choose a low season time, close down for couple of weeks, give you employees their vacations and break your walls as much as you wish. Or at least have enough decency to put information about works pending or going on your site. This is what hotels respecting their guests and themselves normally do. And then everyone can make their own decision. The schedule of works going on in Emiliano are from 11:00 to 17:00. If someone knows that he/she will not be in the hotel during these hours – of course, they will book regardless, since the works will have no affect on them. While if someone else, like us, is planning to be spending some daytime in the hotel and they need to be in Sao Paulo exactly at a time coinciding with the works – they can just book another hotel for this stay. No hard feelings. We paid USD 400+ for a Deluxe room, not even for a Suite (Emiliano is far from being cheap, but before it was worth it), we were looking forward and were planning to unwind in between not the easiest of flights and what did we get? Just for the sake of justice on the day we stayed there I visited Emiliano’s site to make sure there is no announcement of these works that I missed. There was not. Only lengthy promises to take care of all details of anyone’s stay. Right.

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H4 la Residence Paulista
4.2/595 Reviews

H4 la Residence Paulista

Zona Oeste Sao Paulo|0.33km from Artespaço
First of all I'd like to say I didn't get a chance to stay in this hotel so this review is more about the staff and not on the facitlies of the hotel. Me and my girlfriend booked here for 2 nights at the end of February. We were travelling through the night to get to the hotel and in advance we had emailed the hotel and asked if we could get an early check in as it was a long journey. The hotel emailed back and said that would be fine and told us the room would be available from 7am onwards. We arrived at the hotel around 9am and dealt with a man at the reception. My girlfriend was talking to him as I cannot speak Portuguese but she told me the man said it the room would be available at 12pm and disregarded the fact they told us the room would be available from 7am. We didn't make a big deal of it and went out and wasted a few hours, but as you can tell we were dying for a shower and a change of clothes so we didn't venture out anywhere nice and the fact it was a Sunday morning there wasn't much open either! We arrived back at the hotel at approx 12.15 and the same man then told us it would now be 2pm, and when my girlfriend stressed how unhappy she was about it he started s******ing and laughing. Appalling! He actually looked like he was still possibly drunk from the night before. We told him that we would rather now stay somewhere else after this level of customer service which he then told us we wouldn't get a refund! I then found the email reply from the hotel clearly stating that the room would be available from said time and showed this weasel it to which he was then stuttering and lost for words. He then tried to deny it was a reply from the email but again got proved wrong when the headline said ”La residence Replied to your message” . With his face being bright purple and me actually feeling sorry for him he was looking that stupid I asked to speak to the manager and he replied that he was the manager for that day (Sunday 1st March) to which I couldn't help but laugh and worry for the hotel if it was in the hands of this scruffy man. We went over to sit at the seating area and I do believe that a man and woman came into book into the hotel and noticed the way the man at reception was acting, turned round and walked back out the door. So after telling us categorically that we weren't getting our money back he then called us over and told us we could. Very odd! Which my girlfriend realised that he possibly wasn't the manager and if they did find out he was claiming to be, he would be in big trouble! Well, sorry! :) I'd be absolutely astounded if he was the manager as his attitude was probably the worst encounter ive ever had at a hotel. We then went and stayed at the Transamerica executive Jardins which I can't recommend enough. I'd also happily speak to the real manager at La Residence hotel if they would like to know more about this despicable mans behaviour. Disgraceful

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Top rated hotels in Sao Paulo

Searching for hotels near Artespaço? Compare room rates and reviews to find your ideal stay.
Renaissance São Paulo Hotel
4.4/5109 Reviews
Zona Oeste
Well located hotel. The lobby is very beautiful. The catering is delicious. The breakfast is great: quality and variety! Eggs Benedict are excellent! The staff is very good especially the porters … thanks to them 😉
Transamerica Executive Bela Cintra (Paulista)
4.2/573 Reviews
Zona Oeste
The hotel is good, service too. However, we paid for a hotel with a pool and during the hottest week in SP, the pool was closed and we were not informed beforehand and every time I asked when it would be open the answer was: “the forecast is tomorrow”
Mercure Sao Paulo Alamedas
4.2/577 Reviews
Zona Oeste
The hotel is just off the Paulista Avenue, it is very convenient to travel, and it is relatively tight from auguest Street, and the nightlife is also quite rich. The perimeter is very safe and does not need to consider robbery
ibis Sao Paulo Paulista
4.2/599 Reviews
Zona Oeste
As they say: You generally know what you will get when you opt for an Ibis Hotel. The hotel is centrally located. You have quick access to public transportation, a 24 hour store across the street, a mini-fridge, excellent AC, a tv with CNN in English and a French channel. The breakfast was excellent. Each day had some different cold and hot options. They had gluten free bread as well. In our case, the room was immaculate and the staff cleaned it well all week. Where we were not as thrilled is that we were told that it was a king size bed but it is barely a queen size bed. In terms of toiletries; it is the minimum. We would have appreciated more than 2 towels since I used them on top of the cardboard pillows. Other Ibis offer courtesy water bottled when you arrive. But this one did not even have glasses. I was surprised that there was nobody who spoke English at the front desk. We needed a doctor and it was a young guest of the hotel who helped us. To top if off, our luggage were lost so we were trying to tell them to let us know as soon as they arrive. We finally checked in. Google translated it and brought the translation downstairs. We might be wrong to expect English to be spoken but we have been all over the world using Accor and never had that problem.
H4 Fortune Jardins
4/595 Reviews
Zona Oeste
The room has one bedroom and one living room, and it is more convenient to have a kitchen. The space is more comfortable, the hot water bath is good for 24 hours, that is, the facilities are old and need to be renovated. The kitchen adds some kettles and the induction cooker is better.
Ape Metro Paulista
4.2/527 Reviews
Avenida Paulista
Excellent apartment for accommodation, very privileged location, next to the Paulista metro station on the yellow line, close to everything, super comfortable rooms, with excellent wifi signal and air conditioning, the staff are all very attentive, I highly recommend it for accommodation in the Consolação region and Paulista.

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