Guest User
January 21, 2024
Poor service and infrastructure hotel! Since the reservation was made in advance over the phone to ensure there would be no problems when arriving at the hotel. On the day of check-in, the service at the counter said that there was no reservation record and that the hotel would be full! We insisted on getting a room since we were traveling with family and had no other place to stay. As if that wasn't enough, the internet in the room didn't work. The attendant suggested that the antivirus be removed from the computer and that there was nothing that could be done to ensure cell phone connections. Breakfast is poor with no options considering the price charged. I don't recommend it, but there aren't many options in the city of São Matheus and therefore it might be better to plan to stop in another city to avoid these inconveniences.
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