Guest User
August 25, 2022
I made a reverse in the hotel entity identified here for a period of 35 consecutive nights. As I had credits in the IvaVaucher program, I sent an email to the hotel before the stay asking for information if it was registered with the TPA in the IvaVaucher program and, it sent an email confirming that they were already members of the IvaVaucher program. That said, at the end of the stay, I requested an invoice and made payment with my ATM card that was registered in this program. After a few days I noticed that the VAT credit amount had not been refunded to me by the IvaVaucher entity. I contacted them and after clarifying all the procedures, the entity IvaVaucher confirmed that the entity Hoteleira Girassol Empreendimentos Turísticos Lda. I did not have the terminal registered in the IvaVaucher program. Having said that, I contacted the Hotel where I made a complaint and provided all the information they requested. They initially replied that they would turn the matter over to their legal department and since then they have never responded to my emails.
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