Golden Tulip Sao Joao Da Madeira Hotel

A well maintained hotel. The breakfast was excellent. Thanks to Christina. She is highly motivated, energetic and eager to serve the guests. Always, smiling and running around and getting things done. She arranged for gluten-free breads for us. An asset to the organization.

We stayed for two nights and we were really disappointed by the cleanliness and the hotel staff. I tried to reach out by email with the following points to the hotel directly as well as to the corporate office of Golden Tulip. But emails remained without answer. Therefore I post my experience here. Hotel staff is untrained, never greets and has pretty much no idea of hotel business, one guy was working in a t-shirt. The air condition was not working when we arrived (can happen). Two person of our group were trapped in an elevator. There was a fire alarm at around 10.30pm without any further information. The back of the bed and the bed frame were full of scraches, also in the restaurant (artificial leather wall). There were traces inside the toilet of the previous guests. The toilet brush was an absolut nightmare. Inside the kettle (I used for my baby) were little animals (silverfishes). Why would a 4star hotel use paper cups in in the bathroom and for the coffee in the rooms? The curtains had holes. All chairs and the sofa were full of stains. The shower head holder was broken. Breakfast buffet was just not on the level of a 4 star and presented without any care. I hope to inform other guets before the experience the same.

One night stopover for us, staff very accommodating allowing us to drop off luggage before check in time.Very clean and good value for what we paid. Only small gripe was at breakfast the only hot items were scrambled eggs and bacon which were not replenished often enough.