Sanya Water Banquet Tangquan Life Hotel (Sanya Bay Duty Free City)

The overall feeling this time was very good. The room was very clean and the service was very enthusiastic. The hotel staff had high service quality and the guests' needs were responded to and resolved in a timely manner. Will stay here next time if I have a chance! Facilities: Complete Hygiene: very clean Environment: very good Service: Excellent

The front desk is very enthusiastic and professional, the processing speed is very fast, the room design is also quite reasonable, the bed in the room is also very large, you can sleep well at night, the service is quite good, a good travel experience!

The room is on the 7th floor. I have been a regular customer for many times. But last time I accidentally took the room card home, and they asked me to pay 50 yuan. First of all, why did they ask for 50 yuan for the cost of a room card? Secondly, I said I had found the card and I would return it next time. They refused without telling me any reason. Can I think that the store is bullying customers? So I reported it directly to the Consumer Association. Only then did they say that they could refund me 50 yuan. This kind of service attitude and practice will not let me go again, but I want to return the card, and the 50 yuan should also be refunded to me!

I am very disappointed with my experience at this hotel. First of all, the service at the front desk was extremely poor, totally unprofessional, and the attitude was very bad. Although there were many rooms available during the off-season, they insisted on arranging me next to the workroom, which caused great inconvenience. And the soundproofing of the guest room was also very poor, making it impossible to enjoy a quiet resting environment. I suggest that the hotel leaders must pay attention to the front desk service issues, conduct training and management, and improve the professionalism and service attitude of employees. In addition, the soundproofing of the guest rooms also needs to be improved to enhance the guests' accommodation experience. Overall, I am very speechless about this stay. I hope the hotel can take my feedback seriously and take effective measures to improve the quality of service.

Friends, please be careful when staying at this hotel. Don't lose your room card, or you will be fined 50. Don't call me to delete the bad review. I don't need your 50. If you dare to call me again, I will call the Market Supervision Administration to ask if your 50-yuan room card has been registered with the Price Bureau.

The location is good, a couple of minutes to the bus stop, 20 minutes walk to the sea, you can get to Dadonghai by bike in 20 minutes or 15 minutes by bus 👌 There are shops nearby where you can buy what you need. The hotel itself is essentially a bathhouse and spa. We did not use these services. There were some difficulties when checking in, they could not seem to find our reservation and they had not heard of the trip. This was the first time we encountered this in China. The room is spacious, the TV did not work, there is air conditioning. The first thing that caught our eye was the sticky floor, to which you stick. Well, okay, we thought, maybe they did not wash it, then they will wipe it and ok. But it was not so, the floors were not washed at all for the entire 1.5 weeks. Sand accumulated, I could not stand it and asked at the reception to wash the floors, they said Ok, but it did not help. They did not change the towels every day. I do not recommend it for a long stay, but for a short period it is quite possible