Bourbon Santos Convention Hotel Reviews

There are 2 towers not so close to each other and check in/check out just on the reception of one tower. There is no fast check out with key drop.

UM BOM HOTEL, MAS O CAFE DA MANHA PODERIA TER MENOS COISAS MAS DE MELHOR QUALIDADE. OS PAEZINHOS RECHEADOS SUPER DUROS E FRIOS! APENAS 1 PESSOA FAZENDO TAPIOCAS E OMELETES, DEMORANDO ATE QUASE 30 MINUTOS PARA CHEGAR O MESMO

Good afternoon. My husband and I really enjoyed our stay, it was a wonderful 3 days and we had a great time. We liked everything, from the room accommodation to the leisure space. Room with comfortable bed and sheets I think are 400 thread count....lol very soft, sleep very well. Breakfast had almost a little of everything, staff were always helpful. I really liked the pool bar too, fair price and everything we ordered came perfectly, gin, caipiroska and a portion of counter filet and breaded chicken strips, delicious, very crunchy, and well served. I would like to congratulate the staff for their good, relaxed and good-natured service (APOLO AND BIANCA) BAR And Mr. JOAO who helped us with our luggage to the car, very helpful. I want to come back more often 😁🫶🙌👏 We loved the pool too. Thanks

Sensational hotel and super well located!

Wonderful!! 👏👏👏

The mattress in room 501 is warped at the edges Breakfast features stale bread. The croissant looks like it was made days ago. The worst I've ever seen. The breakfast needs to be improved. .

Everything calm and kind! The hotel is undergoing renovation! Everything was very acceptable! I come back again! Good location and the event I went to was great

O hotel é antigo precisando melhorar a qualidade da cama e lençol, considerando o valor cobrado pela diária. Outro ponto é que antes da pandemia COVID 19 o hotel oferecia um café da manhã melhor, principalmente em relação à oferta na variedade e qualidade dos iogurtes.

Ótimo custo benefício, entretanto há que se melhorar no fluxo de atendimento da recepção e agilidade no atendimento de governança.

Good hotel for a short stay. Near to beach, shopping and restaurants. Good breakfast buffet. Pool is a bit overcrowded when too many guests go there.

Ótimo hotel

Hotel is a bit dated, however, all services, employees and breakfast were very good. They just need explain better about the parking lot, which is located at a Mall next door to the hotel. I didn’t know there was a elevator that would reach the hotel from the mall’s parking lot. Breakfast was very good and all employees very polite. I would come back again.

We didn’t get water and night time 130 am we went out side of the hotel and brought water , we were dying , the staff were not friendly at all

It is a very popular hotel. Did not like. Crowded breakfast, horrible service from waitresses. Everything crowded, slow elevators, noise from the street and the mall. Did not like.