Guest User
April 9, 2024
We stayed at Cocoon suites for 4 nights for our Honeymoon. The staff were very friendly and approachable, carried our luggage up and down the steps for us on arrival and departure which we found very impressive! We don’t remember any names but the lady on reception was always willing to help with anything and arranged buggy hire for us, and the gentleman working during the day stood out to us for the duration of our trip, he was friendly and keen to ensure we were looked after. Breakfast was amazing, cannot fault the food at all. There were a couple of mix ups with the tablet in the room which was used to place breakfast orders and drink orders, but this seemed to be a new paperless system so understandable everyone is still getting to grips with it. The room itself was amazing, cleaned daily, fresh towels and a comfy bed. Checkout is 12noon and our pickup time for our flight was 6pm so we had a long afternoon of waiting, the reception were happy to keep hold of our luggage however we were left sitting on the terrace area by reception for a couple of hours before being offered the balcony area of an empty room to wait in. We did ask to use the toilet and were told there was an empty room if we wanted to use the toilet there, but when we asked if there was anywhere we could freshen up and change our clothes we were only offered the office/reception area with the door closed which seemed very odd to us. Having stayed in previous places with a late flight, we have always been offered an empty room for an hour to freshen up so were a little surprised this didn’t happen considering we had paid thousands for the holiday. It was a slight let down to the end of the honeymoon. Nonetheless would recommend this hotel if visiting the area, the main walkway to Fira/Oia is easily accessed.