Epavlis Hotel & Spa

We stayed at Epavlis for 4 nights and had a mixed experience. The hotel itself is absolutely beautiful, in a fantastic area, and has many worthwhile amenities. Unfortunately the staff were unresponsive to an incident that happened when housekeeping removed our do not disturb sign and cleaned our room without permission. I have allergies to chemicals and detergents so we were very clear about not having our room cleaned (I usually wipe everything with safe cleaner and use my own pillowcases, blankets, etc) which they agreed to, but unfortunately went against. We expressed our discomfort with staff entering our room and touching our personal belongings against our wishes. They agreed to refund us for part of our stay but didn't follow through and have ghosted us in terms of providing any resolution or compensation. I think guests would expect their privacy to be respected with a 'do not enter/do not disturb' sign for a variety of reasons and would be disappointed to learn people had been in their room without permission. Additionally, the private pools with the more expensive rooms are not advertised accurately, as they are not on a private patio and anyone can get to them. We were unable to use ours due to how dirty it was.

Really helpful and friendly staff, lovely views and clean. Not a luxury hotel but does everything you need. A lot of steps around the hotel. Good breakfast and choice.

We had a wonderful visit and could not have been happier with the location and experience! The pool was perfect for a cool down and relaxing moments and the Kamari beach area is beautiful and easy to navigate! The staff were phenomenal in suggesting things to do and helping book them! Great for families or anyone!

Overall, the property, service and location were good. I would prefer more clarification on what's included in the cost such as steam room, sauna, massage which were not included. For improvement, i would like to have seen a kettle in the room, a bottle of water per day, a shuttle service to the airport, more customer care and and informwtion on local services like converting money.

only down the steam and hot tub not working and not address to repair

Ok Hotel was in a good location. Hotel was clean. Some staff were nice, not much English spoken at the hotel. Room advertised hot tub. But it wasn’t heated so I think it’s not accurately listed. One day the chlorine levels seemed high. I asked at reception and a guy came and took some flies out, I tried to speak with him but he just said yes yes and left. No checks were done as far as I could see. The sea view is mostly from the cold hot tub. The pictures don’t show you mostly look onto the back wall of the rooms in front. The safe didn’t work. I did report it and was told it would be fixed. Was still broken when we left. No of the advertised spa facilities like the steam sauna and hot tub seemed to be operational. Pool area was nice and breakfast was ok.