Sophia Luxury Suites

Best place we stayed in. The place is insane. Room and views were out of this world. Staff was so helpful with everything. I recommend and would even go back!

We stayed 3 nights in the Poet House. The hotel is beautiful with a spectacular view. The room was clean and provided a rare opportuning to stay in a cave. The staff were friendly and very helpful. They greeted us when we arrived and helped with our luggage. In regards to the breakfast, it was brought in take out containers and was cold.

We had a wonderful stay in our spacious Enigma Superior Cave Suite. The staff were all wonderful and attended to all our needs. Arranging transportation for us was extremely helpful. Breakfast delivered each morning was convenient as well as delicious. The plunge pool was perfect temperature and the view spectacular. It was a memorable vacation for our family and we will remember it fondly.

While the hotel offers stunning views, it's disappointing that there was a noticeable deficiency in customer service. Though not all the staff were problematic, it was particularly disheartening that the individuals responsible for coordinating a private elopement dinner did a subpar job. My experience with the coordinating team at the Sophia Hotel was less than satisfactory. Despite numerous attempts to communicate my desires for an elopement arrangement, I struggled to convey my vision to Yiotta. Despite providing detailed messages and reference images, it seemed difficult to get on the same page. Ultimately, this communication gap led us to seek the services of a private coordinator. Although we proceeded with dinner arrangements for our special day, our experience left much to be desired. The cuisine was overcooked, the service slow, and the cake failed to meet expectations. Despite specific requests, it bore little resemblance to the provided image, and the inscription was poorly executed. To compensate for the imperfections, the coordinator had to hastily add a flower for our pictures. Even the serving staff seemed inexperienced, as they used a fish knife to cut the cake. Considering the price we paid, I expected a higher level of customer service and attention to detail. When I addressed these concerns with Yiotta, her explanation that she only had four hours to provide the cake seemed insufficient, especially given our prior weeks of communication. This lack of transparency left me deeply disappointed, especially considering I had inquired about the feasibility well in advance. Since we had an early morning check-out scheduled, we took the opportunity to settle any outstanding balance the day before. However, it seems there's a disconnect in communication among the staff. The gentleman who handled our check-out in the early morning insisted that we owed additional fees, despite us having already paid them the previous day. This indicates a lack of coordination among the staff and suggests that they might be new and inadequately trained. Despite bringing up my concerns in person, Yiotta's response was dismissive, indicating she didn't want to take any accountability and seemed annoyed. To avoid dampening the mood for the rest of my trip, I decided to email them my concerns later. Unfortunately, I received no response. In conclusion, my experience at the Sophia Hotel fell short of expectations.

The whole experience was amazing from pick up at airport to drop back at airport. All staff were excellent and attentive, nothing was too much bother. Food was fresh and quality throughout. The views were amazing and the room very in keeping with the area. We walked to Fira 30 mins walk....too touristy. Imerovigli is perfect if your aim is good food, relax in a quiet area with amazing views. Thank you Sophia Suites. We will return.

The suite was luxurious and beautifully equipped. Perfect location to view the volcano and caldera. Outdoor plunge pool is very refreshing and I couldn't ask more of the hotel staff services. It was really hospitable. I'll definitely be my go to when I return to Santorini.

The Sophia Oia villa was a beautiful experience while our stay in Santorini. From the magnificent roof top views, to the incredible cave pool, it was a wonderful girls trip. Athanasios and his team were professional and so friendly. They made our stay very welcoming. Athanasios was always just a text/call away. He went above and beyond to make our time in Santorini was enjoyable. His recommendations were fantastic. I cannot wait to visit this beautiful country in the future. Thank you Athanasios and Sophia Oia 💙🇬🇷