Canaves Oia Suites - Small Luxury Hotels of the World

Lengthy review but worth it…! In Santorini for the first time celebrating our honeymoon. Decided on the Canaves Oia Suites for a 4 day trip. I am a Hilton Diamond member and this property is part of the Small Luxury Hotels (SLH) partnership with Hilton. Upon arrival we were greeted by Joy (amazing host and my wife’s favorite person). She checked us in and gave us a tour of the property before showing us to our suite. We booked the Superior Suite with plunge pool. The suite we were given was nice and quaint; intimate actually, but kinda small and not like what we saw in the photos (more on that later). The room had great views of the caldera, was decorated nicely and lined with rose petals to acknowledge the purpose of our trip. In addition, they provided a nice card and a bottle of wine for us to enjoy! Joy could sense that I was not 100% happy and asked what she could do to make things better. I told her the room wasn’t like the picture I had seen online and was missing the couch. Because each suite was built from caves, no two rooms are exactly alike. She did a great job of explaining the different layouts, but assured me she would go back to see if there was something else available. Within 5 minutes she called and said that they were booked for the day but will check again in the morning to see if another suite came available. She kept her word…! The next morning we received a call from Xenia (front desk manager…and my favorite person) to inform us that another suite was available and come to the office for a tour. She showed us the room and it was indeed bigger than the one we had and looked more like the one in the pictures online. I will be honest…we didn’t really get a chance to really notice the rooms as we were heading out to grab a bite before our tour. We agreed to move rooms and headed out for breakfast before rushing back to pack our belongings and go to our tour. Upon our return, our bags were in place and there was yet another gift for us. However, after settling in we realized that yes this room was bigger, but it wasn’t better. Although it was decorated similar to the first suite, it seemed detached from the rest of the resort and very hollow (there was kind of an echo). The views were not as good either and it did not seem as private. We were having a bit of buyer remorse and thinking we should have stayed in the first room. We got dressed for dinner and heading to the lone restaurant on the property (Petra). Before entering the restaurant we ran into the night front desk manager, Christof (wonderful person and very attentive). He asked how we were doing and if we were enjoying the stay. We said that we were having blast and how much we enjoyed Santorini. He asked if were happy with the room change and could tell we were NOT 100% satisfied. Although we told him things were “ok” he continued to pry…saying I want you to be more than ok. We explained that the room seemed a bit detached and tha