Guest User
January 31, 2023
The property looked very different from the pictures that were advertised online. Everything from the reception to the guest rooms is very dated, broken and extremely dirty. We stayed at this hotel twice in the space of two weeks during our holidays in Greece. The first time we received a room that was partially sub-ground floor and seemed very unclean - the bathroom was dirty, the shower was not draining well and seemed very unclean overall. After requesting a better room for the second stay, we were given a guest room on the first floor, which felt like a little improvement, since it did not feel like a basement room, however, the room smelled very bad from the ventilation system and the bathroom seemed dirty and this fact made us feel very uncomfortable to stay there. The furniture in the room was flimsy and partially broken. The receptionists assisted us in booking transfers twice, once to Fira and once to the airport which seemed cheaper than the very over-charging taxis on Santorini, however we felt used and overcharged as we were charged 20€ for a 10min car ride to the airport done by the receptionist. When asking for a receipt for the payment we were not given one and after a discussion with the receptionist we were told that the hotel would e-mail us the receipt if we provide our e-mail address via ***********. Once I did that, the hotel cancelled our stays, which also deleted our message history with them and disabled the possibility to write a review on *********** about our stay. Overall, I am sad to say that the stay with Zorbas Hotel was very unpleasant due to its lack of cleanliness. This hotel sells itself as a four star hotel on Google but is worth one star only. Unfortunately a bad ending to a trip to Greece.