Caldera Premium Villas

Overall it's good. It's not the hotel's problem, but due to the nature of the structure of the accommodation, moisture doesn't drain well and there are mosquitoes.

The hotel's location is good, but I had to go down a lot of stairs, so my legs hurt. However, the hotel view was great and the breakfast was good, so I was satisfied.

This bad review is for the hotel facilities, not the staff. 1. My brother and I stayed for two nights and experienced water and power outages. The water was cut off when I just applied conditioner, and I was very upset. I contacted the staff to send a bucket of water and drinking water 2. There is a very strange smell in the room, both in the toilet and the room. I thought at first that I was sensitive to smells, but I found that several clothes on the bed and sofa were also stained with this smell. 3. The two-bedroom suite faces the public swimming pool, with no privacy and poor sound insulation. If you turn off the light panels on the toilet and the door, it will be very dark inside. 4. The uphill and downhill roads in the hotel are not easy to walk, a bit steep, and it is easy to slip when wearing slippers. But there are staff who specialize in helping people move boxes. 5. The room is generally clean, the sheets and bedspreads are a bit damp, there is no quilt, only the thin layer covering the bed, which is not very comfortable to put on the neck. This room downstairs is obviously not ventilated. In addition, there was no cleaning service for two nights, although we slept until 12 o'clock, but this has never happened in any other hotel. There was no cleaning service. Finally, I want to emphasize that the staff are very friendly and responsible, including the luggage carrier and the front desk. The bad review has nothing to do with them.

A flawless hotel. The service is good, the breakfast is delicious, and above all, the location and view are the best.