Casa Sunsha Hybrid Retreat Santorini

All hotel staffs are so nice. They helped us carrying all suitcases from our car to the hotel. The room is clean. We are so enjoyed staying this hotel.

My family unfortunately had a very unpleasant experience at Casa Sunsha. We stayed for 4 nights last week in a 2-bedroom suite on the pool level. We found a large COCKROACH in the bathroom on our first night there. We alerted the staff who came with a broom and dustpan to catch the cockroach. The managers, Taso and Anastasia, said they would have the room cleaned and disinfected (which I assumed would have been done anyways), but offered no other way to rectify the situation. So instead, we slept with all the lights on for our entire stay. The other main issue we had was the restaurant on the top level of the hotel plays extremely loud music every night until well after 1am that makes it impossible to sleep in the rooms below. Even with noise canceling headphones on, the thumping bass still resonates loudly off the concrete walls of the cave room. This would not be a problem if you plan to stay out late, but we were staying with our 8- and 10-year-old children and they were not able to go to sleep until after the music ended. The hotel makes no mention of the music on their website and should not advertise this hotel as family-friendly. I addressed this with Taso and Anastasia and their only solution was to offer me ear plugs. For 750€ per night, I should not have to sleep with all the lights on while wearing ear plugs. This hotel is in a good location with a nice view, but for this price you should not have to deal with cockroaches or loud music disrupting your sleep. There are plenty of nicer places in Santorini for this price or cheaper… choose somewhere else to stay.

Absolutely perfect place to stay in Santorini. Excellent hotel team, beautiful rooms, all while being located directly in the center of Fira.