Top 5-Star Hotels in Santo Domingo

I always love staying at El embajador for the staff. They feel like family, and they all treat you with love and respect. Lucy, the chef on the 7th floor deserves a Michelin star. Years apart from visits she is able to prepare the same delectable dish with the exact unwavering quality of a 5-star establishment. Marty and Yonatan are incredible servers, they will always try to accommodate you with the same love and warmth of family. Carlos Rodriguez the bellhop on the first floor is also great. He is always super friendly and genuine, this is the best staff ever. You will feel like you are staying at your new home.

This hotel was specially booked. The hotel has a long history and a good location. The deluxe bed booked this time, the front desk service is very warm, and the scenery outside the window is the most attractive to us. It is beautiful. The hotel's service is a plus, the pool is also a plus, the front desk and lobby concierge service is particularly good, it is a special trip. Satisfied

The new hotel hardware facilities are very good in the Dormy. The front desk and other service staff are very friendly. The hotel is relatively new. The room is still somewhat decorated.

It had been over 5 years since my last visit and now will be returning frequently and back to only this hotel. The services were all excellent. From the moment I needed to chat while delayed and was in need of urgent services prior to check-in, to my 1am check-in, room services, restaurant dining with local colleagues, on-site pre-trip covid testing services, everything that I wanted and needed was made available and with a smile. Everyone is so pleasant and courteous. Love the staff and services here - the rooms were very clean and comfortable as well of course. Oh and I left something in my room which I realized after returning home and it was found by housekeeping and mailed to my house! THANK YOU TEAM JW MARRIOTT SANTO DOMINGO!!!

With a stay at Casas del XVI in Santo Domingo (Zona Colonial), you'll be a 1-minute drive from Malecon and 8 minutes from Blue Mall. This luxury hotel is 0.2 mi (0.3 km) from Calle El Conde and 0.2 mi (0.3 km) from The Count's Gate.Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).Take advantage of the hotel's room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Cooked-to-order breakfasts are available daily from 4:00 AM to noon for a fee.Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Make yourself at home in one of the 20 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries. Conveniences include phones, as well as safes and complimentary weekday newspapers.

I get my reservation though the sales department. The person I deal with is very courteous, 1. I agree with couple of bad reviews here,,,,, Key issues, room outdated and moist smell on rooms and hallways, ( they are trying to fix the issues with dehumidifiers throughout the floor's hallway.... 2. front desk : they have inexperience front desk agents..... ( looks like no customer service skills training is happening at this location.... 3. to give the benefit of the doubt, this location has what is called club members that are not guest of the hotel, but they use the facility's gym, pool, sauna, and amenities from the hotel. so I think this ism the reason why the front desk and some of their staff lacks of just serv. skills. mix of people ...... and locals that visit or are member of the club are the med high class of the country and treat staff like if they are slaves..... so part of the problem lays in that, they try..... talking about the front desk staff....... 4. other staffs, they think they know everything..... one thing that bothers the most is when someone is trying to cover a fault with an excuse that doesn't even make sense.... please don't BS a Bs'r. 5. Rooms: other than having a moist smell, they lack of insulation ( sound proofing) you can hear everything that is going on on the other room, and when I say everything, is EVERYTHING..... my 11 years old asked me if they were killing someone on the other room..... 6. ammeneeties and restaurant staff, very courteous, and pleasant tried to accommodate me as much as they could possible can...... 7. Staff at 8th floor. they have a cigar lounge up there and more of a pleasant view away from most locals that visit the facility...... 8. if you want to have a nice sleep try executive rooms. everything is different.... by the way THIS IS A VERY CHEAP ($$$$$$ WISE) HOTEL.

What a wonderful Hotel & Resort! Not only does this place provide some incredible amenities and a fabulous Japanese Restaurant but it’s the service that truly delivers the experience. Huge shout out to Olga and Rafaela from the restaurants and the staff throughout the entire Resort for all being so kind and gracious. -R&R

Having a long stay at my favourite Hotel in Santo Domingo. Impecable throughout!!!! Beautiful penthouse with jacuzzi!!!! Extremely comfortable bed and pillows, sleep like a princess. Amazing. I just love it here!!!! Wonderful room service and staff always willing to help!!! Special thanks to Jordi, this guy is everywhere!!!!! Wonderful, Family run, that work to please their guests, and make your stay memorable!!!! Will always come back!!!! Many thanks. Jade

Overall it's OK, the room is low, close to the beach, the sea view room is very beautiful, and the transportation is convenient. The breakfast variety is quite rich, and there is also a big **PORK in the hotel

María in housekeeping was extremely attentive and helpful. I love this hotel. It always feels like home! From reception, rooom service, poolside, and beyond. This is where you go when you want to feel like home without any distractions. I highly recommend it!