Hotel de Moura

Grate customer service large claen rooms with a nice car park sort walk to the centre

Lovely, charming old building with an interesting and artistic interior. My wife wanted to stay here as it is a former convent. But it is rough around the edges. There is no attention to the fine details, particularly the interior of the rooms. Our room was large, with a nice private balcony attached looking out onto an interior courtyard. But both the key lock to the balcony door, and the sliding bolt at the top of the balcony door were broken or inoperable for different reasons. So the door could not be secured. After going out for a stroll, we returned to find the balcony door - which was closed upon leaving - closed, but not locked - was open. Nothing was missing from our room, but it was unnerving. Our private balcony could be accessed from a public balcony - which I must admit, we never saw anyone on (but it was still accessible to the public) - with a simple climb and step. The receptionist came to our room straight away and I demonstrated the unsecure door, the faulty security mechanisms, and stated my concern at being able to sleep soundly in this situation. She went away, but did not return with a response. I returned to reception later and was told that it would be looked at tomorrow. This was not good enough. Eventually, after I spoke to another employee, who made a swift phone call, a handyman appeared as we were getting ready to go out for our evening meal, and made a temporary repair job to effect a secure sliding bolt. The hotel was also a little noisy at times, late at night. The corridors echoed enormously and the guest room doors could not be closed quietly from the outside as the handles would not turn, so they had to be slammed shut. The hotel seemed to be acting as board and lodging to a large number of youths belonging to the local football academy. They seemed to form the bulk of its guests. This was a little unexpected. Overall, an interesting building, a little neglected and run down, with staff who were maybe that not motivated.

This conversion from a convent has been superbly done, and the result is an elegant hotel full of character and charm. The attractive front facade doesn’t mislead, nor does the wonderful courtyard at the rear which is a great place for a drink. The interior and our room were in keeping with the external impression, and were both comfortable and interesting. There is a tranquil and welcoming ambience, helped by the very personable and professional team. We had a very good breakfast, and the bar was reasonably priced - there are a lot of really nice communal areas for a relaxing drink especially in the corridors overlooking the courtyard. The location is quiet but convenient, all in all a lovely hotel.

Amazing hotel which oozes character and charm. A friendly atmosphere with lovely attentive staff. A lovely relaxing place to stay. Reasonable bar prices. Plenty of choice for breakfast. Highly recommended.