Debaines Hotel Santiago

'Wonderful Hotel with fantastic restaurant

Beautiful fairly new hotel which was greatly appreciated after walking the dirty graffitied streets of Santiago. Luxurious bathroom and comfortable super king bed. We enjoyed our dinner at the restaurant and the hotel staff were consistently helpful. Two issues we had: there no sheet on the bed. We were too hot with the duvet but too cold without it. We put the aircon on low (even then was a bit noisy) but was much the same. I hope this gets remedied.

I only review if I'm asked and they asked me. I originally put a 2 star rating but changed it to 3 after I wrote this (2.5 would be where I would put this stay). It was average for a non-luxury hotel. I've learned that this is a new hotel so I can see myself giving this another try once the wrinkles are sorted out. 1. The service was very professional, fast and friendly. Almost too good, where it started to be a little stressful. Any time I was on the main floor, I was being closely watched/followed. I think it was to be ready if I had any questions. They welcomed us very elegantly with a welcome drink and helped us register before bringing our bags up to our room. 2. The location is very central to many things and a short walk to many attractive tourist sites and nice neighborhoods. Directly outside the hotel almost seemed like the hotel was a bit ahead of its time (while gentrification was happening). My wife was looking for a coffee at night and they were a little afraid of her going out alone. There was no such feeling at our previous hotel in the Vitacura area. 3. It was a luxury hotel as advertised, but mainly on the surface. Service, definitely luxury, but the beds were the hardest that I've ever slept on and I stay at a LOT of hotels. It hurt to lie in them too long. Also, for whatever reason, my room was not getting hot water. The first day was just warm and the day that I had to rush to leave, it was completely cold. I told them on my way out, so to be fair, I didn't give them a chance to fix this. The room was on the smaller side, but everything we needed was there and it was very clean and comfortable. 4. Went to the restaurant 2x. Once for a late meal. We were the only ones there and we came just before closing. They were happy to serve us and there was no rush. The food was fair priced and was of good taste/quality. We also had breakfast one day before a tour. We were in a rush, but they did an excellent job with service. 5. Room service - there were no issues. The room was taken care off by the staff really well. 6. Communication - They got on top of things very quickly. An odd incident, we were waiting to speak to the desk and were behind an angry customer. It looked like they were overreacting, but we didn't know or care what he was complaining about (it just went on for some time). The person serving this man was very professional in taking care of his matters. Although, when we came to the desk, he went on to almost apologize for the scene and tried to explain the situation. We just wanted to get what we needed and not be part of the drama. Overall my rating is low mainly because of the bed and cold water. It was a pleasant place to stay otherwise and I do believe that they will improve over time. If I go back, I would consider them if I wanted to be closer to town, otherwise I much preferred the Vitacura neighborhood (much better restaurants, safety) and the hotel that I stayed in while out th