Angelica
October 4, 2023
State of the lake is very poor, there is rubbish in it and it makes a horrible smell around the hotel.
It’s a 5 star hotel and nobody came to at least help out with my luggage to the reception or the room.
I booked a tee time at the golf club and they booked the wrong order and miscalculated the budget. On top of it they’ve asked me to pay the Green fee twice and haven’t received an answer yet.
Finally, I got the last worse news as I was requesting a taxi to Murcia city, a dodgy van came over quoting me 50€ (thankfully I knew it was circa 29€) and when I asked for a licence they swore at me and left. These taxis are known by the hotel and they might share a fee.
I was promised that a manager would call me to resolve all these series of problems but it’s been over 4 days and I would assume no one will do anything about it so I decided to write a very honest review.
I’m very disappointed that I haven’t even received an apology after all, will never return and you should really think about it also.